CAR RENTAL REVIEWS ON REACH RENTAL AT LOS ANGELES AIRPORT, LAX

空港でのシャトルバスピックアップに40分以上かかった。同行者の保険付保確認に半日を要した。以上が要改善点と思う。

The trip went really smooth and Reach Rental was beyond my expectations

Pretty easy to use

Car was good. Needs directions to their office as it’s in a building on the 7th floor but nothing mentioned on the notes. Location to airport was a short regular shuttle.

No pure bait and switch I hired a nice bmw 4 series convertible and was given an old dented 5 series bmw with bad brakes.

Staring with the fact that there was not shuttle bus to the rental place, after finally contacting the local representative we were told that are booking was for the following day and we needed to pay for a additional day, after we said ok they charged us more than the online price, then we waited almost an hour to be pick up, when we arrived we were told that we have only 100 miles per day instead of unlimited as was stipulated online. We rented a "luxury" Mercedes Benz, however, the car was in a deplorable condition, smelled like cigarette smoke, scratched all over the place with less than a 1/4 tank of gas, when we asked if there was another car in better condition we were told by the manager named Cho to take it or leave it, so when we said to leave it the manager would not gave us a refund indicating that we needed to contact the online service, thus, without any other option we took the car. At time of return they gave us a different address, when we got there nobody was there to received the car, after calling the number they told us to wait so we waited for 30 min until the guy finally showed up, then there was an issue that there was not shuttle bus at that location and the guy will not take us to the closest station so we walked...bottom line worse rental experience of my life...I end up expending so much time waiting for a crappy, smoke smelling, scratched, no gas "luxury" car that I could not take anywhere cause of the limited miles plus additional charges from what was online.

Agent needed to take care for oil change before car was ready. No ticket counter, difficult to find and difficult to contact agent. Over an hour waiting for car to return from oil change, two different service lights on dashboard but agent assured everything checked out, and when dropped off car no agent available. Had to leave car in garage with keys. "Ticket counter" is one room office in high rise, returning car is not typical drop off--they share a garage with an apartment complex valet. Very confusing. As a side, the car was missing a hub cap.

The original car we booked has issues so they upgraded us for free. Stand out service,

Easy to book and great service.

Appalling company. I couldn't find the offices for starters. The directions were non existent. I paid for a guaranteed CRV - But it wasn't available. They offered a Tiguan (which should have been fine) but it was a nail. Masking tape covering a hold on the door. The battery packed in and we were parked on a "tow" zone in San Francisco. The customer service team were on voicemail and at no point did they return the call. At all. I had to get a mechanic out to jump start the car at my expense. Eventually I heard back by text from a guy who told me to go and get the battery changed at my cost. I finally drove it to one of their offices and insisted on a new car. I got it changed to a RAV4 which couldn't have been cleaned since it was bought. It was disgusting. Dont use these people

The pickup instructions were unclear, the BUS had changed routes without updates, and even though we were notified in advance and arrived before closing time, the process was fully self-service with no staff on site. The car was old with poor condition, the key battery was dead, and the car had scratches and dents.

Great rental, quick pick up and return.

Everything went smoothly.

The place was shady and ridiculously un professional. I will NEVER go back and they wasted 30 minutes of my time giving me the wrong car, because they didn’t take the time to get my name. Even though I asked is this car for ******* and he said yes. The original car was not in condition to leave and then the car we ended up getting was dirty and damaged. There was no actual office. You had to meet them in an alley and the communication was horrible. You had to literally call multiple numbers to get anything done, such as get a shuttle to pick you up. And the shuttle was horrendous. The worst part would have to be that the man felt it was okay to take a picture of my credit card with his personal cell phone. Now I have to keep an eye on my bank to make sure they do not start making strange charges on my card.

Thank you guys for the amazing experience with i8! I wish your company success and bring more beautiful cars for us! Happy Chinese New Year :)