CAR RENTAL REVIEWS ON ROUTES IN VANCOUVER

Car was empty of gas. Told to return it empty!!

Easy to rent from

Everything was average

Very courteous counter staff

Had a long wait for pickup from airport Was offered a car that had a cracked windscreen and still to be cleaned I refused that car I enquired about another car on the lot was told it was unavailable. Eventually got another vehicle sitting on the same lot!!!

Great value - really nice staff - car was in great condition.

Easy booking platform - good job!

Waited about 35 minutes from start to get vehicle

Very helpful and office was super clean.

Great customer service, good shuttle service wait a little long on the journey from the airport 45 min. So we got a cab but this was our choice as on a right schedule. Car was in great condition and no complaints. Thank you

The rental company took over an hour just to issue the car. I was very happy with the car and the price but the length to wait was horrible as I just came off a 10 hour flight woth 2 kids and then had to wait an hour just to pick up the car

Very smooth process. Will definitely use it again.

Cheap, they upgraded me just because they are not good in prep work for the rental. Returning process was slow, company looks understaff

Staff were helpful but process was incredibly slow for check-in. The place wasn't overly busy. Other then that the car was great. No complaints.

Great platform!

45 minutes to process us too long. That's not on the staff. You need more people

We got free upgrade to a larger and newer car which was a nice surprise.

Kia Soul is not an equivalent to Corolla.

We had to wait 30 minutes for the van to drive us to the airport. Because of this, we missed our 1 hour window to check our bags in. Because of this, I had to dispose of $50 worth of items I couldn't bring onto the plane. Also, when we received the car it was very dirty on the inside and outside. However, overall check-in/check-out service with somewhat quick.

The gentleman with the radio voice at the desk was amazing. When we got car it smelled like fish but they fixed up

I’m happy

The car and staff were great. Polite, professional and informative. Job well done.

Terrible location, no airport shuttle for after hours drop off despite having a employee there. Bought insurance and charged me for cracked windshield anyway

Waited 30 minutes for shuttle. Arrive at location. Waited another hour. I took over 20 minutes per customer to pick up a car. Only 2 check in people. Book specifically a Wrangler Jeep. Given a boring Durango SUV. Car was very dirty on outside. I had to wait a further 15 to get it washed. Took over 2 hours from waiting for shuttle to driving off with car. Tank was completely empty. Light flashing and needle below E sign. Would not recommend Routes and question Easy Car for being associated with this company.

It is only Routes company didnt accept Ontario G2 license，other companies do accept it. It is unconvenient for that.

Busy location