CAR RENTAL REVIEWS ON ROUTES IN VANCOUVER

They didn't have any cars so they ended up giving us a Van. Which ended up costing us almost twice as much in gas. Van was good, everything worked well.

Time to get the car should be shorter. Gaz tank should be full when getting the car.

It was not mentioned anywhere the service would be provided by on Routes. The shuttle did not show the name Easyrentcars. After waiting for a while a shuttle with the name Easyrentcars, I had to call back to finally know the name on the shuttle would be on Routes.

Good.

Easy to book.

The wait time was long and they did not have a Nissan Rogue but gave us a Jeep wrangler which they had to clean while we were waiting. They took a $C500 deposit which has not been credited as of today. Not sure why they have to take this when they have my card on file. Not sure if I would go back to them again.

They did not have the category of car i reserved even though i pre-paid! I reserved a corolla or similar car and when they did not have it they asked me to take a pickup truck! I said 'no way im drying that', so they gave me a HUGE dodge derango that was an absolute gas guzzler, like nothing i have seen, i used so much more money on gas than i wanted to that went completely no compensated for. It took around an hour to get the car. Aside from that hour I waited 40 minutes to be picked up at the airport...and they would not give me any money back on the rental or give me vouchers for next time - nothing! No compensation for the absolute wrost car rental experience I have ever happened. Really poorly done - would never recoomend to myself or rent with them again.

Took atleast 30 mins to get set up at the counter but it was a slow but generally smooth process. Lady behind the counter was nice

Price was great !

Staff were friendly and proficient, although understaffed at counter resulting in a long wait after an already long day.

Worked well.

The rental process on Routes is different from all other companies I used until today. They ask for the Insurance contract and don't have one to offer. The line on the pickup and return was big and all because of this strange requirements that delays the process and irritate costumers. I could get the car with my Brazilian license, but my friend couldn't with his license from El Salvador... We didn't understand the policy for rental, it just doesn't make any sense.

We had no idea EasyRentCars is broker for Routes. Unaware “Routes” shuttle will be picking us up.

Very convenient, got an upgrade to a big Jeep. It was a new car with only over a thousand kilometers, at the original price. The car rental place is popular, and the service is quite good.

You initially get recorded messages when you phone the Tel # upon arrival to arrange airport transfer to the Rental pick up point, eventually you do get to speak with a Person. We were told that there was either a white or grey van at the Pick-up area, which was not true, tried on numerous attempts to phone back and speak with a person but was unable to get through. Eventually we were picked up and taken to the Agency, the Female agent said that we had not rented our vehicle direct from them, that we had use an other Rental Agency, after about 10 -15 minutes of dealing with this person she said that we would be given our vehicle in 2 minutes, after more than 20 minutes passed by she finally gave the Paperwork to a male employee and told him to take us to the vehicle. He requested that we inspect the vehicle and report any deficiencies, as the vehicle had just been washed, was very wet and parked in a dark location I express my concern that it was impossible to see whether there were scratches and dings so he noted my concern on the document. From when we first phoned to when we drove the vehicle off of the Agency lot it was well over an hour, considering the location was only about 5 -7 minutes from the pick up point that is an unacceptable waste of our time due mostly to the inefficiency of the female staff member that handled our rental.

The booking platform worked great

the car was not at all clean when we picked it up. when we mentioned it to the staff they said sorry but it was very busy (which it was) and they did not have time to clean the car. It also smelled of smoke. The worse was that it was not sound mechanically. Made a loud revving noise and jerked along whenever the automatic system changed gears. It did not feel safe to drive and we emailed customer care. They responded after 3 days saying to call the local office where we could never get through to a live person. So we continued to drive it always nervous about it. It also guzzled gas to an extent I've never seen before. I asked for some sort of rebate when turning the car in but was told to let head office know. So I'm doing that now and hope you'll respond to our satisfaction. Otherwise we will never used your service again.

Waited over 1 hour to be picked up. Spent over 30 minutes to receive Vehicle

All was fantastic EXCEPT the wait time to pick up the car. Waited in line for over an hour, although I had secured my rental and paid for it online. Routes should have a separate line for customers who make online arrangements before hand to avoid the excessive waiting among customers barely contracting....

Simple, easy, convenient and best deal offered.

Very good price

Good

We rented a Jeep Wrangler to drive up to whistler and had a great experience with Routes. They had us checked in and in the car in no time and the return process was a breeze. Everyone was friendly and helpful.

Scammers. Terrible experience with the shuttle, pick up process, inspection and return. I am embarrassed for the operations of this company, its staff and its location.

Could not get a rental, after waiting in line for almost 1.5 to 2 hrs. Very disappointed. Just a waste of time.

Not enough staff to serve the guest. I wait more than half hour to get my car even though that day is not a busy day. no long line up. Also the condition is change if you are BC resident. (mileage limitation : 300km)

I got upgraded so needless to say I was very happy with the car . I wish the pick up at airport was faster bs more efficient . On drop off I noticed a huge line up for pick up so I would recommend more staff to service customers

Great offer !!