Staff in the morning was great but made my business partner pay the insurance again. Dropping the vehicle was worse. No instruction, had to wait for 10 minus to get the car to be taken back and then the counter staff almost made me miss my connection as they could not organise the shuttle bus to drop us off at the airport. Another company driver had to step in and get me to the airport so I would miss my connection.
I chose an economy vehicle but were forced to take an SUV. Something about a “surprise vehicle” but I chose an economy vehicle online. I ended up paying alot more for fuel than I budgeted for.
“Toyota car was good to drive but was NOT presentable when visiting friends and relatives.”
About ACE Rental Cars:7.3/10
From call to ACE for Shuttle to reaching ACE cars for pickup was almost 1 hour. Wait time of almost 40min at Domestic Airport Shuttle area.
The car was picked up at night time and we did not notice the body work and external condition until following morning and found it to below over expectation and requirement.
Long wait, someone returned a faulty car while we was waiting. The car we got the window de-mister didn't work, they charge you $38 plus what ever tolls you incur... Plus they never offered the capped toll service to us and when asked they said it was too late.
“You need to disclose insurance is not included at the time of booking!!”
About ACE Rental Cars:4.7/10
You need to disclose insurance is not included, i found it very sneaky that you wait until I picked up the car to over charge me for insurance which was more expensive that the car rental. I would have booked with others who would have worked out cheaper!!
Customer service was awful. Staff were rude. Hidden costs were so astronomical that I decided not to proceed with the booking. THEN I was charged a $75 cancellation fee. Never EVER will I recommend this company again.
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