CAR RENTAL REVIEWS ON ACE RENTAL CARS IN SYDNEY

Staff in the morning was great but made my business partner pay the insurance again. Dropping the vehicle was worse. No instruction, had to wait for 10 minus to get the car to be taken back and then the counter staff almost made me miss my connection as they could not organise the shuttle bus to drop us off at the airport. Another company driver had to step in and get me to the airport so I would miss my connection.

Poor counter service at Ace. Car seats dirty.

I chose an economy vehicle but were forced to take an SUV. Something about a “surprise vehicle” but I chose an economy vehicle online. I ended up paying alot more for fuel than I budgeted for.

Ace rental cars was good value for money . I had no issues with them .

This website was easy to use and they had quick responses to queries

The counter staff were wonderful. The car made terrible whining noise due to the type of transmission, CVT, and I wouldn't get one of those again

Best price on the internet

Car was almost brand new. Top condition. Staff friendly and helpful. Additional insurance was offered, but we did not require it.

From call to ACE for Shuttle to reaching ACE cars for pickup was almost 1 hour. Wait time of almost 40min at Domestic Airport Shuttle area. The car was picked up at night time and we did not notice the body work and external condition until following morning and found it to below over expectation and requirement.

The Car was clean and drive very well. Counter staffs are absolutely nice and helpful. Appreciate the help and the services and 100% Recommend

The process were smooth and fast.

Great customer service!

The Parking break of the car was broken.

all great

all great

Free shuttle service to and from Sydney Airport was the best! Really made our trip that little bit easier and one less thing to stress about

ACE Rental Car provide me a booster seat as complimentary. I was so happy.

It was a great deal at low rate.

The car was good in the end I was a satisfied customer.

Fast and prompt online service.

ACE have been great - the only slight critique is a small amount of confusion around the link between Hertz and ACE when it came to resolving the mechanical issue we experienced (which was dealt with quite well in the end thank you).

Great!

Was great service and very reasonably priced. Will recommend and also be using again.

Staff are friendly and recommended some attractions for our road trip to Gold Coast

Everything is great

You need to disclose insurance is not included, i found it very sneaky that you wait until I picked up the car to over charge me for insurance which was more expensive that the car rental. I would have booked with others who would have worked out cheaper!!

I suggest ACE Rental Cars to use more social media such as FB, Whatsapp or Wechat for easy communication with international custumers.

I enjoy your services.

Customer service was awful. Staff were rude. Hidden costs were so astronomical that I decided not to proceed with the booking. THEN I was charged a $75 cancellation fee. Never EVER will I recommend this company again.