CAR RENTAL REVIEWS ON ACE RENTAL CARS IN SYDNEY

Good communication

Overall, it was okay! I've rented from Ace many times because it's cheap. The location is not inside the airport, so you need to take a shuttle bus. The pick-up spot has changed, it's no longer at the 15-minute free zone, but now it's at the right side of the international arrivals exit where the big buses and hotel shuttles are, which is closer. The car is a bit old, but the service is good. It's fine.

The store location is very hard to find, there's road construction nearby and no clear signage.

Like: Car was great, clean, comfortable and good value.
Dislike: Took a good while for shuttle to arrive and then not enough staff for car full of pick ups to handle at one time. Maybe just unlucky to have so many arrivals in one batch. Car had damage that had not been previously noted on sheets.

Like: Price

Like: We got a free upgrade and navigation. AirPort shuttle was on time and a short drive. Frienly and organized staff
Dislike: I missed the option to hire navigation while making the reservation. Glad the staff could fix it for us.

Only pick up and drop off at the airport. Relatively not very convenient。

Counter staff were very polite and made process straight forward, have used them before, and would use again. Would prefer to have car signed off with receipt on return.

ACE RentalCars, makes it easy for us to rent a vehicle

Overall just okay! We wasted a lot of time while traveling, the queue was very long... We were lucky to wait for the shuttle for a while, but others on the same shuttle said they waited for an hour... The staff's attitude was mediocre, the car had 70,000 kilometers on it, and when we were taken to the airport, they even dropped us at the wrong place... costing us an extra $20 for a taxi...

Not convenient to pick up / drop off. Not given the car I booked and the car is old and dirty. Disappointed and will not choose ACE next time.

Since last time, when I rented ACe car, there has been a change to the toll fee payment system : while previously it allowed to pay it myself ( via Linkd), which was easy, straightforward and cheap, current system supposedly does not allow any other option but whether to pay flat fee 15 Aud daily for the length of car rental ( which for 5 days is 75 Aud0, or so called admin fee at about 38.50 Aud 9 not sure what costs so much to just register the car?//0 plus the actual fee ( which - driving to Canberra, for example is twice 4 AUD), altogether the cost is 46.50 AUD to pay toll of 8 Aud driving car to Canberra. This is just hidden cost, and it would be just fair to see, why the admin fee is so extortionately high ( what is so difficult to register the car? with Linkd it is easy via app on the phone and takes 2 minutes, no more).

Good

The only disadvantage of ACE Rental Cars was their pick-up-location. Since i booked the car not directly after my flight, i had no shuttle-bus. And there's no public transport going to ACE Rental Cars. So I needed to walk 30 minutes. But all in all i am very happy with ACE and would do it again.

There were some things which needed to be fixed on the car: if we had stayed in the Sydney area, I would have taken it back to the airport location and changed it. But we drove down the coast several hundred miles and were not happy to curtail our holiday and take the time to go back to Sydney. So I told the friendly Ace staff when I returned the car. They tried to refund some of my payment, but the computer system prevented it. So I had no compensation for things being wrong.

Poor service. Assisting with refueling costs $100 AUD (approximately 600 RMB). A minor scratch costs 1600 AUD, which is enough to buy a car. They overcharge.

The car was very old.

Long wait, someone returned a faulty car while we was waiting. The car we got the window de-mister didn't work, they charge you $38 plus what ever tolls you incur... Plus they never offered the capped toll service to us and when asked they said it was too late.

Very good

Car had scratches and dents over it, not like other car rentals for price

Very friendly, helpful and polite staff at pick up and drop off points.