CAR RENTAL REVIEWS ON ACE RENTAL CARS IN SYDNEY

No formalities during car return; they just took a quick glance and said it's okay, but the deposit is still not refunded!

Like: Convenient shuttle service!!
Dislike: Shuttle to airport took a while. Maybe 2 shuttles will help?

Good service

Like: Staff effieicincy and friendliness.
Dislike: Time to pick up at airport.

Like: Price.
Dislike: I don’t mean to be rude but our driver just smelt a little bit.

Like: I liked that I received a free upgrade to a Toyota Rav 4. It was a lovely car and suited the requirements of my trip to visit family and friends on the South Coast. The fuel economy was very good also.
Dislike: I liked everything about the experience.

There weren't many people at the location, and we had all the necessary documents, so the process was fast and we got the car quickly.

Waited a long time for the shuttle bus to arrive

The rental cost is cheaper than other companies and the car is decent. Good value for money.

No upselling

Like: Love the car provided. Clean, good condition.
Dislike: Far place for pick up. But shuttle provided.

Okay

Affordable prices

Like: The lady I picked the car up from was lovely cheery made me feel comfortable.
Dislike: When I dropped the car off I had taken it to the BP around the corner to fill it up, which I definitely did. When I brought the car into the yard I was met by two workers one male one female, the woman went to inspect the car. When she came back she said everything was fine except there was one bar of the fuel gage missing, the way she spoke to me was appalling then the man piped up afte to explained I had just come from the BP to fill and the fuel pump clicked when it was full. He decided to say to me in the most condisending way that I will be charged the price of the fuel they need to put in plus a $50 admin charge, which u then replied I am happy to take the car back to the petrol station to try and put more in, I took the car back to the BP where I put $2 worrh of petrol in which while filling up I made sure the fuel pump Clicked not once but twice! I got receipts for both of the transactions and took it back to the yard where the fuel gage inside the car was still missing a bar. All in all the way I was spoken to was quite abrupt and condisending. Clearly there is an issue with the Cara fuel gage or it takes a lot longer to register the fuel input then normal. I do have another booking with ACE in a few weeks so hopefully I have a better experience at drop off.

Like: Got a free upgrade. The car was in very good condition, so was the GPS device and the car seats for kids. Very friendly staff.
Dislike: Nothing in particular

The service was polite but lacked enthusiasm.

Like: The services was great and the car suited out purpose

Like: Price, value for money.
Dislike: Location, out of airport

Dislike: I didn't like the distance to express pickup which was not Ace Car Rentals fault but it would be nice if they could pick up from the terminal.

Like: Customer service and easy terms and conditions
Dislike: Nothing can be pointed out