EASIRENT CAR RENTAL REVIEWS

I booked the car for 11am, but ended up getting there earlier and was able to pick up a car before this pre booked time. and I got a larger car than booked with no extra charge. very straight forward collection, and no surprise charges on my credit card.

polite and friendly service

great as usual!

aces!

no issues... great service

I don’t think you should deal with this company My last booking with easirent was amazing

Service providers were good and truly tried to help us rectify our problems.

Good service and conveniently based near hotel.

nice and fast booking

I felt a bit railroaded into extras which were not clearly listed online at time of booking. I rented many cars from Southampton in the past & have not had to purchase any other extras when picking up car. It proved not to be as economical as others. also the inspection for damage before & after rental I did not feel was of same quality.

The car was beautiful although a little grubby on the interior when we recieved it. Pick up- guy was over 45 mins late opening delaying us getting on the road. We extended our hire and changed drop off location. Given instructions via phone for drop off and on my account. At drop of found carpark locked and unable to leave car safe. No one on call to help. Awful start to my holiday. When landed called straight away to which the woman seemed frustrated I'd checked in with her as shed already spoken to my mother in law and came across as impatient and rude. Overall easirent screwed up the start of 2 separate week long holidays.

Location is awful. Person who served me at pick up was amazing. Drop off was just diabolical.

Ripped off Completely on insurance im still waiting fir a call back regarding refund Would not use againat present

Difficile de modifier une réservation en cours

Cheapest isn’t always best

Condition of car wasn't great but well priced vehicles. Brought car back and it went straight out without clean or check. Customer service average too but again at the prices its fine. No return issues. Smooth. Worth the punt.

Counter service - very rude – later claimed to be the manager when I insisted on talking to manager. Clearly offered me a visibly damage and dented car at the rear and front with excuse that car was fine, and there was nothing else available to offer me unless I paid more for another bigger car. Claimed there was nothing she could do about her decision. She even walked away from me and asked me to think what I wanted to do after I rejected the car on grounds of potential breakdown anytime due to damage. It was night time and wasn’t taking such a car away with my kids. This was not service of a good and reputable company that was aiming at setting a high standard, and improving customer experience. After a long time of causing a scene, she went out and offered me another car- visibly in a lesser price range I paid for, car key was seriously damaged and falling apart- central locking was not functional at all. It was late, kids very tired after 24hrs of travelling - I decided to take the car. Checking back in the car - there was no clear instructions on the process - Lined up and waited only to later tell me that I had to wait outside- an agent was to come to me at the car to check the car. Waited again until I went to enquire from one of your transport drivers what was happening, and why I had to wait this long yet we were getting late for our flight. The transport driver decided to do the car checking- in of the car, however without reference to the checking-out records of the then state of the car. I queried that but he went ahead to check the car and said all was fine, asked me to write my names, sign and put my email address for any correspondences. No paperwork was given to confirm what he had said to me. He initially queried gas left in tank - gauge was just over the 1/2 mark - I had to remind him that the car was given with half tank. I was very bitter with your company, and will be taking further legal action.

The senior person on desk was a compete Ahole. Listened to him screwing a couple over -- when he tried the same with me I quickly straightened him out.

You are a company to stay well away from. You supplied me with a dangerous & dirty vehicle. A company that I would never deal with again.

Very far from Gatwick Airport. Also the shuttle service frequency is after every 30 minutes. Prepare to wait with no response on phone number.

Great value for money so no complaints other then sometimes the cars are not cleaned properly.