EASIRENT CAR RENTAL REVIEWS

The car was fine, the challenge i faced was only with the collection process - had to use the kiosk first which failed and ended up trying three machines before finally having to go to the counter to finalise payments. Then was instructed to go to the front desk with a sheet of paper with a number on it. Was then told that i had to go back to the room with kiosks for collections, then back to the front counter when staff realised i'd been through the pre check in process, then to the waiting room until called. once called the car was still dirty so was told to go back and wait until cleaned then called again and was provided with a completely different car. Overall very disorganised so my score doesnt reflect my actual impression as all the scores above relate to things other than the collection 'process' which i found to be very disorganised.

The first car provided, a Toyota Rav 4, had the check engine light on as well as a warning light indicating that the collision prevention system was disabled and broken. It also advised to return the vehicle to the dealership. It continuously beeped every minute or so. Needless to say I returned the car immediately and was given a dodge minivan instead. The van’s horn did not work which is a major safety concern. Fix your vehicles! During the inspection of the van, the attendant said they were not at all concerned with small scratches on the outside, just major dents and scratches. When I returned the van, he began marking off small scratches on the front bumper. I told him that I didn’t hit anything and reminded him that he told me they weren’t worried about small scratches which is why it wasn’t on the pre-inspection. He looked at me then threw away the form and started a new one where he didn’t mark the scratches. This was nerve racking.

When I called the contact center it kept on going on to the IVR, ultimately someone answered who seemed uninterested. Getting to your pick up point was a challenge since the call center told me a different stop than what it was. When I reached the pick-up point I tried self service machine which didn't work. When I tried to get attention of the staff at the counter, I was told rudely because I'm late they wont work for me. The chap was using foul swear words with his colleagues in Indian language while I was at counter, least mindful of the fact that I could understand Indian language. I saw a customer break into tears because your crew charged him $350 for a scratch on the wheel. For a moment I thought I had signed up to a scam shop and was scared if the same fate awaited me at the return. It was stressful. Best part of return the chap was fresh as a daisy even if it was almost midnight. He took the keys and completed the process in minutes. That still doesn't change for me the impression I got when I came to pick-up, I will always be scared that I could be paying $350 for a scratch so while I value this survey, you wont' be seeing me again ever !!

The counter stuff was nota clear with the insurance. The car was ok.

Car rental shop has no car available for us and in the end, the contract was terminated.

All good

Good platform

The car we reserved wasn’t available. It was a Nissan Rogue. Instead they gave us a minivan. The van was wrecked and the inside was not clean.

There was a long wait for the shuttle to pick me up. And it was not quick to get the car either. Staff was good. The computer was slow and the slowed down the process of renting. There was no windshield wiper liquid! that was really problematic. The car did not have a full tank of gas either.

Counter staff very helpful.

Long wait for bus both ways - counter staff booked a taxi for us for the return to the airport as we watched the bus leave whilst he was checking car but it didnt turn up so we ended up getting the next bus - 40 minute wait. Car was OK but not very clean inside.

Easy to book and price reasonable.

Staff tried to sell sun pass but didn't disclose the cost until the end, too expensive, still waiting on refund

Andrea was awesome!

Unprofessional location which resembled a garden shed in an allotment. Makeshift parking area. Really bad first inpressions which put me on high alert as if it were a scam. I assume a very poor franchisee.

We turned up around 12am only to find a family arguing with the attendant (possibly Marco) we weren’t sure why, but waited our turn. As soon as it was our turn about 60minutes later...he was just terrible, I get it we needed to either get insurance or a pre authorisation amount, but he was just horrible, saying he had to leave when we were making our mind up, saying he would just lock up and we wouldn’t get a car. That pressure is not good! Not professional! And should just not be on! Horrible horrible service. We ended up getting extra insurance, we needed it as he was just giving us scare tactics. I’m very unhappy with the service given don’t think I’ll hire again. Not a great way to start our wedding!

book in advanced and the price is very reasonable

Excellent service

Car a bit old and pick up location far. The rest all good

Good offer

Everything went fine with hire but of course there just had to be someone trying to wheedle extra cash out of us on return by claiming we were responsible for non-existent or microscopic chips or other drivers’ damage! So very predictable but unfair and totally negates previous good customer service....

Nice staff and convenient place if you in Crawley

Smooth booking

It was a pleasure to have a car rented from the Easirent. Would definitely recommend the company whoever wishes to rent or use their service.

Fantastic and fair

very good and easy