CAR RENTAL REVIEWS ON ALPHA CAR HIRE IN MELBOURNE

Overall good, but no airport location.

The company provided attentive service, and the car was already clean when handed over to us.

Although we didn't pick up the car at Alpha, they arranged transportation to the rental location very well. The car was new and in great condition!

Picking up the car is a bit inconvenient. Other companies have counters directly at the airport, but with Alpha, you need to wait for their shuttle to pick you up. Make sure to allocate enough time when returning the car to avoid delays. However, the service is still good.

Punctual and reliable, the car was in good condition

The location is inconvenient and hard to find.

The pick-up location is far from the airport.

Very good

Basically, I am very satisfied. The car was very new, all aspects performed well, the rental fee was affordable, and it was fuel-efficient. The service attitude was also good. Before departing, I suddenly remembered that I hadn’t checked the fuel gauge, and the front desk staff personally came out to show me how to read it. The only small flaw was that the deposit was frozen for a whole month, which seems to be standard practice, as it was the same on the Gold Coast. Overall, very satisfied.

Quick and convenient pick-up, the car performed well.

Overall, the service was very good.

The service is quite good, the car is relatively new with just a few thousand kilometers, and is in good condition. Returning the car is also easy, just hand over the keys.

The process is simple and there is airport shuttle service. Very good and professional.

Overall, it's pretty good, though the car models and conditions are a bit outdated.

It was pretty good overall, but the car wasn't full of gas when I picked it up. I mentioned it later.

The pick-up service was quite good. I called to confirm the pick-up location, and a car arrived promptly. At the office, the paperwork was quickly sorted out. However, they initially gave me the wrong key, so I couldn't start the car at first. I thought there was an issue, but then realized it was due to the incorrect key. The inspection was fairly simple, the car was in good condition, clean, and relatively new. Returning the car was smooth as well, with just a quick inspection.

The car was in excellent condition, and the service was very friendly without any attempts to upsell insurance.

The car has been driven around 30,000 kilometers, but it still looks very new. The service was good and I am relatively satisfied. After returning the car, I was charged 21.45 yuan, but I don't know why. The rental company didn't explain this, which is not very good.