Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
October 28, 2025
Destination: Alicante
Staff spoke good English and answered all my many question on the van I rented. Shuttle was quick to take me back to the airport.
View moreSeptember 25, 2025
Destination: Gran Canaria
It was pretty much standard. Car could have been cleaner.
View moreJuly 12, 2025
Destination: Mallorca
The car they gave me was too large for narrow Majorca roads. The check in process was laborious with the staff giving misleading information in order to try to get me to take insurance (I already had excess insurance). I will never use Record Go again!
View moreApril 27, 2025
Destination: Mallorca
Hiper have a great facility, friendly and efficient staff. Car was old and worn (scratches, dents, very basic interior)
View moreMarch 4, 2025
Destination: Gran Canaria
Fuss Free and easy pick up and drop off
View moreFebruary 22, 2025
Destination: Malaga
Had a mechanical problem with the car, no one’s fault. One phone call and the switch to a different vehicle was arranged.
View moreFebruary 16, 2025
Destination: Tenerife
Dreadful company, the girl called María at the drop off was very rude,
View moreFebruary 14, 2025
Destination: Barcelona
The car met our expectations. The staff is friendly but still try to upsell their insurance. They blocked my cc for €2000 since I didn’t take their insurance but I had no problem when returning the car.
View moreFebruary 12, 2025
Destination: Malaga
No problems
View moreJanuary 22, 2025
Destination: Lanzarote
We were delighted with the car, however we did have to top up the oil when the warning light came on.
View moreJanuary 16, 2025
Destination: Tenerife
I chose Compact (Volkswagen Golf) or similar. But I got a mini crossover Dacia Duster. The car was absolutely new and did it weekend job well.
View moreJanuary 8, 2025
Destination: Malaga
We were offered an upgrade which we took, agent was helpful clear and did not pressure us
View moreJanuary 1, 2025
Destination: Malaga
Very good price, decent car and easy drop off. Pick up took a very long time though even though is was off season, about 1.5 hours from clearly passports to having the car.
View moreNovember 4, 2024
Destination: Mallorca
Long pick up due to airport closure Everything else fine
View moreNovember 2, 2024
Destination: Tenerife
Staff were helpful. It was not clear that car hire was not based at the airport and the directions for the bus were not accurate so we wandered around the airport searching for a while and then had a 20 min wait for a bus. Unsure if this is a QEEQ or Budget issue.
View moreOctober 28, 2024
Destination: Barcelona
very helpfull staff
View moreOctober 19, 2024
Destination: Malaga
Only the long queue at the desk to register was a minus point.
View moreOctober 12, 2024
Destination: Mallorca
Met expectations but the collection was very slow
View moreSeptember 18, 2024
Destination: Alicante
Quick process, no long queues
View moreSeptember 12, 2024
Destination: Malaga
Good services
View moreAugust 16, 2024
Destination: Gerona
Car was very underpowered for a 5+2 We also unfortunately had a flat tire and there was no tire weld or spare wheel in the car as we were on our way back to the airport, which was very frustrating and could’ve made us miss our flight
View more