KOOCAR, 27 Barrie Road, Tullamarine Car hire

3% OFF

Store Location
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

KOOCAR - 27 Barrie Road, Tullamarine Information, Car hire Instructions & Policies

Store Location

27 Barrie Rd, Tullamarine VIC 3043, Australia

Telephone

+61 0467690222 / +61 413050777

Pickup from Branch or Car Park & After Hours Pickup

The KOOCAR - 27 Barrie Road, Tullamarine car hire location is located out of the airport

Please contact the staff to pick you up to KOOCAR - 27 Barrie Road, Tullamarine car hire when you arrived.

Please call the location when you arrive at the airport. The company will pick you up to the office.

Return to the Store, Car Park or Key Box & After Hours Return

Please return your car to the office. The staff will take you back to the airport. If you need to return your vehicle after office hours, please contact the staff in advance for further information.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00	06:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

25 - 99 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original Driver's License + International Driving Permit

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

Original Driver's License + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 10/day

Additional driver fee

Note that all drivers must provide their valid documentation.

AUD 35/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 10/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 10/day

capped at AUD 40

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 10/day

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Phillip Island

Must-not:

Taking rental cars to following islands is not allowed：
Kangaroo Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.3 km from Essendon Airport

5.8 km from Melbourne Airport

14 km from Melbourne City Heliport

Railway Stations

13 km from Flagstaff Train Station

13.3 km from Southern Cross Station

14 km from Parliament Train Station

Hotels

2 km from Quest Melbourne Airport

3.3 km from Ciloms Airport Lodge

5 km from ibis budget Melbourne Airport

Other Landmarks

14.1 km from Federation Square

FIND ME A CHEAP RENTAL

Map view of KOOCAR Store Location

coordinates: -37.7130451 144.8765245

Location Images

Guest Reviews

Total points： 6.0 / 10 Average

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Lynn Surrey
Melbourne
6 /10 Average
Reviewed: Saturday, June 29, 2024
Initially, I was told that the credit card would only be pre-authorized for the deposit and no actual charge would be made. However, they ended up charging me AUD 700. At first, customer service from Zuzuche denied the charge and even claimed they had explained everything to me via WeChat without actually contacting me. After multiple communications with customer service, they finally admitted to charging AUD 700. Although Koocar eventually refunded me, I lost over HKD 100 due to bank fees.
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Wanda Copperfield
Melbourne
10 /10 Excellent
Reviewed: Saturday, June 29, 2024
The service was excellent, very warm, patient, and thoughtful.
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Moore Van
Melbourne
6 /10 Average
Reviewed: Saturday, June 29, 2024
It's okay.
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Viola Augustine
Melbourne
2 /10 Poor
Reviewed: Saturday, June 29, 2024
Extremely dissatisfied! Due to a small scratch that required a claim, the rental company charged the deductible, which is normal. However, the deductible was much higher than the actual repair cost. In this case, the third-party repair shop should have provided the invoice to Koocar, and then Koocar should have refunded me the difference. But Koocar took a whole year to refund because the third-party repair shop did not provide the invoice. During this year, I contacted Koocar multiple times, but they did not respond to my WeChat messages (I have screenshots to prove it) or answer my calls. I had to ask Zuzuche customer service to contact the rental company. It was a total waste of time and effort. This is a Chinese-owned company, and I personally feel it is very unprofessional.
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