OK Mobility, Lisbon Airport Terminal Car hire

Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

OK Mobility - Lisbon Airport Terminal Information, Car hire Instructions & Policies

Address

Rua da Guiné, 24, Prior Velho, 2685-337, Portugal

Telephone

+351962739069

Pick-up Instructions

- After passing through the baggage reclaim and customs area, turn to the right. - Head down the hallway. - Once you reach the end of the hallway, turn to the left towards the Vodafone store. - Leave through Exit 4 and cross the first pedestrian crossing. Wait there for the shuttle bus that will take you to our store.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00	07:00 -22:00

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

An e-voucher is accepted at this location.

Age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full Driving License issued in Portugal

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Germany Andorra Austria Belgium Spain France Gibraltar Italy Liechtenstein Show More Germany Andorra Austria Belgium Spain France Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Poland Czech Republic Switzerland	EUR 15 per day

In the event of cross-border crossing, the Lesser must contract (INT, 11EUR/Day, minimum 25 EUR , maximum 61 EUR) Cross-border crossing supplement in order that passengers and vehicle are covered (as long as normal use is made and not contrary to traffic and circulation rules). The vehicle may not board or be transported on any vessel of transport, unless authentic prior authorisation has been sought, in writing, from the Lessor. Some of our vehicles are fitted with geolocators and if it is detected that the vehicle has gone beyond the permitted geographical area, it shall be considered a breach of the Contract and the Lessor may charge the Lessee for estimated damages and excess mileage, and this contract shall be terminated immediately for breach of contract on the part of the Lessee and the appropriate legal measures shall be taken. Limited Mileage for crossing-border: All other authorised territories: 300 km per day within the lease period, up to a maximum 3,000 km, 0.4EUR/KM is charged for exceeded mileage

Must-not:

Taking rental cars to following countries is not allowed:
Albania, Bosnia and Herzegovina, Kosovo, North Macedonia, Moldova, Ukraine, Belarus, Russia, Turkey, United Kingdom

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100 for Nissan Micra,

EUR 1100 for Fiat 500,

EUR 1100 for Seat Ibiza,

EUR 1100 for Toyota Aygo X,

EUR 1100 for Volkswagen Polo,

EUR 1400 for Seat Leon,

EUR 1400 for Citroen Berlingo,

EUR 1400 for Opel Combo Life L,

EUR 1400 for Dacia Jogger,

EUR 1400 for Skoda Kamiq,

EUR 1400 for Volkswagen T-ROC,

EUR 1400 for Nissan Juke,

EUR 1400 for Kia Ceed Tourer,

EUR 1400 for Peugeot 508,

EUR 1400 for Nissan Qashqai,

EUR 1800 for Ducia Duster Or Similar,

EUR 1200 for Fiat 500 Cabriolet,

EUR 1800 for Opel Cabrio,

EUR 1400 for Opel Zafira,

EUR 1400 for Peugeot Rifter Long,

EUR 1400 for Renault Espace 7 Seater,

EUR 1400 for Peugeot 5008,

EUR 1400 for Seat Alhambra,

EUR 1800 for Peugeot Traveller 9 Seater,

EUR 1800 for Peugeot Traveller,

EUR 4000 for Mercedes Benz,

EUR 1200 for Toyota Aygo X,Nissan Micra,Fiat 500,Smart Forfour Eq,Fiat 500,Smart Fortwo Eq,

EUR 1400 for Opel Corsa Automatic Pmr,Volkswagen Polo,Renault Zoe Or Similar,Seat Ibiza,

EUR 1700 for Mini 5 Puertas,Bmw I3,Audi A1 Sportback,Abarth 500,

EUR 1900 for Opel Combo Life L,Opel Combo Life L Pmr,Citroen Berlingo,Peugeot 308 Automatic Pmr,Volkswagen T-roc,Renault Megane,Seat Leon,Skoda Rapid,Renault Talisman,Toyota Corolla,Fiat Tipo Sendan,Nissan Qashqai,Citroën C3 Aircross Automatic Pmr,Nissan Juke,Peugeot 2008 Ev,Skoda Kamiq,Fiat 500 Cabriolet,Peugeot 508,Kia Ceed Tourer,Dacia Jogger,

EUR 2200 for Mercedes Citan Tourer,Mercedes Benz Citan,Audi A3 Sportback,Bmw Serie 1,Audi Q2,Audi Q2,Cupra Formentor,Abarth 124,

EUR 2500 for Seat Alhambra,Seat Alhambra,Peugeot 5008,Renault Espace 7 Seater,Peugeot Rifter Long,Opel Zafira,Mg Marvel R,Nissan X-trail,Ducia Duster Or Similar,Lynk&co 01,Opel Cabrio,Opel Cabrio,Peugeot Traveller,Peugeot Traveller 9 Seater,

EUR 2800 for Audi A3,Audi A3,Ds - Ds7 Crossback,Lynk&co 01 Automatic O Similar,Audi A3 Cc,Renault Trafic,Audi A3 Sportback,

EUR 3000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Bmw X3,Bmw M235 Gran Coupé,Audi A5 Cabrio,Land Rover Evoque Cc,Audi A6 Avant,

Theft Insurance Excess differs by car model:

EUR 1100 for Nissan Micra,

EUR 1100 for Fiat 500,

EUR 1100 for Seat Ibiza,

EUR 1100 for Toyota Aygo X,

EUR 1100 for Volkswagen Polo,

EUR 1400 for Seat Leon,

EUR 1400 for Citroen Berlingo,

EUR 1400 for Opel Combo Life L,

EUR 1400 for Dacia Jogger,

EUR 1400 for Skoda Kamiq,

EUR 1400 for Volkswagen T-ROC,

EUR 1400 for Nissan Juke,

EUR 1400 for Kia Ceed Tourer,

EUR 1400 for Peugeot 508,

EUR 1400 for Nissan Qashqai,

EUR 1800 for Ducia Duster Or Similar,

EUR 1200 for Fiat 500 Cabriolet,

EUR 1800 for Opel Cabrio,

EUR 1400 for Opel Zafira,

EUR 1400 for Peugeot Rifter Long,

EUR 1400 for Renault Espace 7 Seater,

EUR 1400 for Peugeot 5008,

EUR 1400 for Seat Alhambra,

EUR 1800 for Peugeot Traveller 9 Seater,

EUR 1800 for Peugeot Traveller,

EUR 4000 for Mercedes Benz,

EUR 1200 for Toyota Aygo X,Nissan Micra,Fiat 500,Smart Forfour Eq,Fiat 500,Smart Fortwo Eq,

EUR 1400 for Opel Corsa Automatic Pmr,Volkswagen Polo,Renault Zoe Or Similar,Seat Ibiza,

EUR 1700 for Mini 5 Puertas,Bmw I3,Audi A1 Sportback,Abarth 500,

EUR 2200 for Mercedes Citan Tourer,Mercedes Benz Citan,Audi A3 Sportback,Bmw Serie 1,Audi Q2,Audi Q2,Cupra Formentor,Abarth 124,

EUR 2800 for Audi A3,Audi A3,Ds - Ds7 Crossback,Lynk&co 01 Automatic O Similar,Audi A3 Cc,Renault Trafic,Audi A3 Sportback,

EUR 3000 for Mercedes Clase T,Bmw Serie 2 Gran T Ourer,Bmw Serie 5,Mercedes Benz Clase C,Bmw X3,Bmw M235 Gran Coupé,Audi A5 Cabrio,Land Rover Evoque Cc,Audi A6 Avant,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.6 km from Lisbon Airport

Railway Stations

3.5 km from Gare Do Oriente

7.5 km from Rossio Station

7.6 km from Santa Apolonia Train Station

Other Landmarks

6.5 km from Aqueduct Of The Free Waters

6.7 km from Liberty Avenue

7.7 km from Santa Justa Elevator

FIND ME A CHEAP RENTAL

Map view of OK Mobility Store Location

coordinates: 38.781311 -9.135919

Guest Reviews

Total points： 7.8 / 10 Good

Vehicle condition: 9.4
Vehicle cleanliness: 8.7
Spaciousness: 8.8
Counter staff: 8.2
Pick-up location: 5.2
Drop-off location: 6.7
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anonymous
Lisbon
7.3 /10 Good
Reviewed: Sunday, March 29, 2026
Car was great, price was dirt cheap, counter staff were all nice. Location was very difficult to find and it took a long time for the shuttle to take us back to the airport while we were in a time crunch.
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Anonymous
Lisbon
8.3 /10 Very good
Reviewed: Sunday, March 29, 2026
The car was great, but the company did not list a working phone number to reach them for pickup. After a lot of asking at the airport, I was lucky enough to find someone from another company who had it written down because, apparently, this is a very common complaint.
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M.DURAN
Lisbon
9.3 /10 Excellent
Reviewed: Sunday, March 29, 2026
They were super good and kind.
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P.XENIKAKIS
Lisbon
9.3 /10 Excellent
Reviewed: Sunday, March 29, 2026
The whole experience was excellent!
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Joanna
Lisbon
5.3 /10 Average
Reviewed: Sunday, March 29, 2026
The car was mostly fine. I gave it an avg score for cleanliness cos they gave it to us with some awful film smeared all over the windshield, rear window & mirrors, which dangerously reduced visibility. We couldn't see it til we drove out of the garage, in the dark, and it was too hazardous to stop on the roadside to wipe it properly. The counter staff were super friendly. But my god, did we ever wait a long time for our turn to drop off the car. Never seen anything like that. Moreover, when we picked up the car, the counter staff didn't say a word about the road toll system in Portugal, which is difficult for tourists to understand due to poor signage. With no reason to expect things to be different here than elsewhere, we hadn't read anything about it and were unprepared. So what happened is the 1st time we arrived at a toll plaza, we got in the "Via Verde" lane. OOPS ! And though we phoned OK Rent-a-car immediately after passing through it, and the person who answered reassured us it was no big deal and we could just pay the normal toll at any post office, that was untrue. Instead, we were charged the max. toll when we exited the motorway - 46,60 euros (!!!) - instead of just having to pay 9 euros. We were super pissed off. Finally, when we dropped off the car, we asked them to pls bring us back to our hotel, which was literally 10 min. away by car. We figured that was a fair request given the issue caused by them not telling us about the tolls (which they admitted was their mistake). But they refused and would only drop us off at the airport metro station or else the Oriente one. That added another 20 min. to our journey. I've rented cars in many places and they've usually dropped us off anywhere we wanted within reason.
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Anonymous
Lisbon
5.3 /10 Average
Reviewed: Sunday, March 29, 2026
I ordered a Cabrio and paid for a Cabrio but got an open roof instead of a cabrio. All cabrio's where rented out. In the beginning they said that this was a cabrio but I'm not stupid... It's a pity they did not resolve this immediately.
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Anonymous
Lisbon
6 /10 Average
Reviewed: Sunday, March 29, 2026
OK car rental are completely unorganized. There is no signage to show how to get from the Airport to the depot. If anything went wrong with the car I think it could have been catastrophic as they can't deal with anything outside the norm.
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B.Mornet
Lisbon
5.3 /10 Average
Reviewed: Sunday, March 29, 2026
Waited way too long to get the car (almost 3 hours). There were too many problems of management with this rental company. Some customers had been waiting for more than 4 hours to get their car!! They did not have enough cars, not even staff dealing with the problems and no one waiting at the airport to get to the pick up location. I had to call several times for a van to show up.
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Chase V.
Lisbon
2 /10 Poor
Reviewed: Sunday, March 29, 2026
I paid $118 for a 5 day car rental and then 3 weeks after coming home they charge me $1,200 and don't say why. I have emails from Sergio Nuno Oliveira Marques sergio.marques@okrentacar.es and he said they were releasing the hold, but INSTEAD charged me the full amount. This is fraud entirely. I advise everyone who uses this company to charge back your fees.
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S.Wolf
Lisbon
8.7 /10 Very good
Reviewed: Sunday, March 29, 2026
Wasn’t clear the pick up spot
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Warren
Lisbon
8.7 /10 Very good
Reviewed: Sunday, March 29, 2026
The car was great. Thank you for the upgrade. Unfortunately, picking up the car was a bit more difficult, as we were not given directions and waited inside the airport at the usual car pick up area ( by the Vodaphone kiosk), before anothe car company individual approached us and assisted us by telling us to go outside. We also waited a while to pick up the car. Apart from the pick up we were very satisfied with the state of the car. The return process was excellent. The lady even assisted us in connecting to the internet so that we could order an Uber to take us back to our hotel.
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C.Almeida
Lisbon
7.3 /10 Good
Reviewed: Sunday, March 29, 2026
After waiting half an hour for the checking process, had to wait another 10 to 15 minutes for the car to be cleaned. It wasn't ready upon my arrival.
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Anonymous
Lisbon
10 /10 Excellent
Reviewed: Sunday, March 29, 2026
They were awesome, great customer service, speedy pick up and drop off. Shuttle to airport, highly recommend.
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Anonymous
Lisbon
5 /10 Average
Reviewed: Sunday, March 29, 2026
More carefully with the cleanIng of the car
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Anonymous
Lisbon
9 /10 Excellent
Reviewed: Sunday, March 29, 2026
It was not clear from booking confirmation what the pick up process was. Pick up location was designated as being at the airport, however, we had to find some other car hire operators who told us we needed to call OK who would come and pick us up and take us to the pick up location which was offsite. This was not mentioned anywhere It also was not clear that there would potentially be a €50 fee for pick up / drop off after 22:00
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Andy Gibb
Lisbon
9 /10 Excellent
Reviewed: Sunday, March 29, 2026
Had to wait over 45 mins at car hire shuttle drop off/pick up point at Lisbon airport with no shuttle coming. There was no representative at the airport from OK Rent A Car to ask for help so had to phone OK Rent A Car three times who kept saying shuttle would arrive within 10 minutes but after 45 minutes wait we decided to get an Uber instead.
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Anonymous
Lisbon
6.7 /10 Average
Reviewed: Sunday, March 29, 2026
It was not made clear that the pickup/dropoff location was not n the Airport property. Took me over 90min to get to the drop off location in traffic. Should allow customers to drop off at airport.
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NR-Travel.NL
Lisbon
10 /10 Excellent
Reviewed: Sunday, March 29, 2026
Good company and friendly staff. You can pick up the car in a hall and an employee checks the car with you before you go. Good service and price. I visit Portugal many times a year so I will definitely come back to this company!
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J.Bica
Lisbon
10 /10 Excellent
Reviewed: Sunday, March 29, 2026
Quick and easy for sure will hire from them, wonderful staff.
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Oleh
Lisbon
9.3 /10 Excellent
Reviewed: Sunday, March 29, 2026
The main problem was to find the rental company. It is located not in the Lisbon airport. There are nobody in the airport that meet and greet you to the car. There are no any sings at the airport. I must to call to customer support and they inform me that there is shuttle bus. Just occasionally I find the place where it stops and wait for 30 min. Other services were at high level. Car was new, clean, has 5000 km.
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J.Relvas
Lisbon
8.7 /10 Very good
Reviewed: Sunday, March 29, 2026
At arrival wasn't easy to locate the pick up point, apparently you need to go to the main Street outside of arrivals near the bus/shuttle stand (nothing to do with OK rentacar). Nevertheless the pick up van showed up while I was leaving the airport doors so it was quick to get to the stand (about 5 min drive). In the stand the pick up process was smooth and quick, only repair was the poor lighting in the garage and the car wasn't washed/vacuum cleaned. Got a Renault Captur, nice SUV with lots of space, adjustable boot space, sensor all around with rear camera, touchscreen display but only 5 manual gears (petrol - consumes about 6.5 L/100 km in mixed driving). Engine slow to respond when cold and when changing gears make a strange noise but pleasant to drive. Overall very happy with OK rentacar and the costumer service at front desk was good, especially when dropping off.
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F.Salgueiro
Lisbon
9.3 /10 Excellent
Reviewed: Sunday, March 29, 2026
Good
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F.Salgueiro
Lisbon
9.7 /10 Excellent
Reviewed: Sunday, March 29, 2026
Simple and efficient
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M.Abdalla
Lisbon
8 /10 Very good
Reviewed: Sunday, March 29, 2026
very nice cars, brand new if only you had a clear sign at the airport that i should wait outside for the shuttle i would not have spent 2 hours searching.
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George
Lisbon
9 /10 Excellent
Reviewed: Sunday, March 29, 2026
We were upgraded without request to a Renault Capture which was quite roomy, and powerful, but also economical. It handled very well. However, the GPS was not completely up to date, so we wound up several times in dead ends. Overall, we were very pleased with the car especially for the price. The staff also were very efficient, and did not try to press insurance packages on us. We would definitely rent from OK Cars again.
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