There might have been a mistake in recording the mileage when returning the car. They insisted that I drove over 400 kilometers and deducted more than 100 dollars from me. In reality, I only drove within the city and it definitely wasn't over 100 kilometers. After several communications with the rental company’s customer service, this amount was refunded.
You need to call the store with an Australian phone number. I couldn't get through with my domestic number, but my friend was able to reach them using an Australian number.
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