SYDNEY INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Overall service is excellent. We have rented from East Coast several times. The staff is very professional and has a great attitude. They pick us up at the airport.

Satisfied, the car was very new, and the service was good.

Waited for the car for half an hour

This is my second time renting, and it's consistently excellent.

Excellent service

Excellent price

Excellent service

Very good! The front desk Indian guy was very nice! I just didn't realize they open at 7 AM. My flight was at 8, so I had to ask a friend to return the car. In the rush, we forgot to refuel, and there was a $15 refueling fee plus fuel cost. However, the invoice had all the charges clearly listed. Overall, the experience was very good, and I would rent again. The car was also very new and easy to drive, though this model had issues with CarPlay disconnecting.

Overall satisfied

Average

The staff were patient and didn't try to upsell.

Good performance

The day before, I went to the car rental office to change the pickup time. The female manager I met was very helpful and assisted me in modifying the pickup time. However, the next day when I went to pick up the car, the male clerk proceeded to add full insurance (14 AUD/day, cheaper than QEEQ) without my consent. I repeatedly said I didn't need it, but he insisted on selling it. This was my first time encountering such a situation in Australia after renting cars multiple times. He then gave me a car with some chips on the front windshield. When I pointed them out, he refused to note them down on the pickup form, claiming they were minor issues. Given that he had just added the full insurance without my permission, I no longer trusted him. Fearing I might be charged during the return, I insisted on speaking to the manager on duty and got a brand-new car instead. Throughout the rental process, apart from that male clerk (whose staff name seems to start with 'A', but I couldn’t see clearly), everyone else was great. The car was new and fully equipped. Overall, this is a good car rental company.

The rental company is average.

Very satisfied.

Very satisfied.

100 points for pick-up, return was okay, I'd give it 85 points.

Everything else was fine. The car is relatively new, with a bit over 30,000 kilometers.

Pretty good, the pickup process was fast. However, the car had a lot of scratches and dents already. It's necessary to inspect carefully and point out each one to the staff and take photos, which is quite troublesome. The staff were busy and didn't have time to photograph all the scratches, so you have to record them yourself.

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