SYDNEY INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

This car rental experience was good. The vehicle was the one I reserved, the return process was quick, and there were no extra charges.

The overall experience for both picking up and dropping off this car was quite poor: When picking up the car, there was a system error at the rental company, and I was initially given a large business vehicle. I had to return to the airport counter to exchange it for the car I reserved, a Subaru Forester. However, they didn’t have a Forester available at the time and gave me a similar Mazda instead (I’m not sure of the specific model). To avoid further delays, I accepted the Mazda, but its interior and luggage space were smaller than the Forester. When returning the car, I was in a rush to catch a flight and didn’t refuel. Later, I noticed a charge of over 330 AUD for fuel on my credit card, whereas normally refueling would cost only 60 AUD. I filed a complaint with Zuzuche's customer service, and they responded promptly, stating that the rental company would refund the excess charge to my card within 7-10 business days. I’m still waiting to see if this refund will happen on time. Additionally, this drop-off point charges exorbitant airport construction fees!

Very satisfied.

The company provides a shuttle bus to and from the airport, which is very convenient.

Great service and affordable prices.

The car exchange location doesn't match the GPS coordinates, making it hard to find. You need to search for the Regis Hotel.

Rental fee was $1200, but cleaning fee was $1250. It's worth considering.

Very satisfied

Very good, the staff are friendly.

Quick and convenient, will use again.

The rental company has excellent service and a wide selection of vehicles.

The staff was extremely friendly.

Quite satisfactory

Great service, offered an upgrade to a SUV for an extra $2 per day to accomodate our luggage.

The vehicle is new, and pick-up and drop-off are convenient.

Thank you very much

Very satisfied

Very satisfied.

Every employee in the company was very proactive and enthusiastic.

The service was excellent and the staff were very patient.