SYDNEY INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Very satisfied

Very good

Everything is pretty good, just a bit of traffic in front of the store.
The driver who picked us up was enthusiastic and talkative.

Overall good, no hassle, no upselling, just a great rental company.

Great service and helpful staff. Not yet heard on any extra charges which is always the decider!

All fine

Great experience overall

Seamless and best deal ever

Great customer service and car condition

Seamless as usual

Very satisfied

Initially booked a Toyota Corolla but was given a Toyota Yaris instead. The Yaris was quite noisy. When picking up the car, the vehicle couldn't connect to the navigation system. The staff tried for a while and then said it was broken. Later, the connection worked intermittently. When involved in an accident, calling the rental company took more than half an hour to reach someone after numerous transfers. After that, there were no instructions given, just asked us to reply via email. Upon returning the car, there was no significant acknowledgment, just a simple 'ok, ok.' Later that day, they charged the maximum authorized amount to the credit card. For a minor collision, they charged the maximum; what if it was a serious collision?

When we went to collect the vehicle, we had to pay for the Insurance, mathew was very helpful .

Okay

Quite satisfied.

Convenient for pick-up and drop-off. Although the phone for pick-up was always unreachable, when we arrived at the pick-up location, there was a rental car company vehicle waiting for us. It seemed to be dedicated to picking us up, and it left immediately once we showed the rental slip. It appears the company takes great care of each customer.

Satisfied

Satisfied

Great service, very nice people.

It was okay. The front desk staff were very friendly and the process was convenient. However, the passenger door had a dent when returning the car. Fortunately, I had taken pictures beforehand (even though I had full insurance). I suggest the rental company repairs any damage beforehand to avoid affecting customer experience.

Excellent

Very satisfied, both picking up and dropping off the car were quick and smooth. The front desk staff patiently explained the model and insurance options I had booked and asked if I needed to pay for bridge tolls and other essential questions. Besides requesting the bridge toll service, I also opted for zero-deductible insurance. Everything was quick and convenient.
When returning the car, I mentioned to the front desk that I had accidentally scratched it during the rental period. After asking when and where it happened, they just had me sign a form, and that was it. This is the importance of full insurance.

Very satisfactory.