“WILL GO TO MAJOR RENTAL COMPANIES IN THE FUTURE.”
About Routes:6.3/10
ANYBODY CHECK THEIR CHARGE RECORDS FOR WINDSHIELD DAMAGE. THEY MAY MAKE A FEW SMALL CHIPS ON THE WINDSHIELD THAT MAY BE DIFFICULT TO NOTICE IN CHECK AROUND, AND CHARGE FOR THEM WHEN THE CAR IS RETURNED. THEY MAY CHARGE FOR CHIP DAMAGE OVER AND OVER. SCAM. COULD REALLY FEEL THAT.
SENT SEPARATE EMAIL FOR THE SUBJECT TO YOUR OFFICE ALREADY.
The staff at pick up was ok. They explained everything to you.
The car was nice and new. But it was not cleaned before pick up. Dirty windows, dirty on skin.
The drop off process was so slow. I had to wait half an hour for returning the car.
Wait time for pick up from airport was far too long, company wouldn’t answer phone so shuttle bus never came, waited for over 1hr before eventually sending a bus not big enough to fit everyone who was waiting
Except for the front desk Indian guy who yelled at us and didn't handle our paperwork until after we had waited, and then he apologized, the rest of the service was quite good.
The car was old & damaged, very disappointing. I was required to call my insurance agency to confirm I had coverage. I have never in all my years of car rentals had to do this. I was very annoyed by this. I needed to extend my drop off time as we were flying and I had a flight change after the booking was made. I was charged an extra day for this 2 hour difference. This is disgusting customer service.
About QEEQ:8.0/10
The booking platform was fine but not enough details on the rental companies. I felt 'tricked' into booking with a sub standard company. It looked like a legitimate airport service, but was in fact not.
“Mauvaise surprise sur le coût réel de la location avec surplus au moment du retrait du véhicule”
About Budget:7.0/10
Des frais supplémentaires au moment du retrait du véhicule, avec des explicitations pas très claires. Du coup notre tarif de location peu élevé au départ a doublé. Par exemple, on nous fait payer un plein d'essence entier, même si on loue une voiture pour moins de 48h pour faire juste quelques kilomètres dans le coin, une façon peu honnête d'encaisser beaucoup d'argent. Imaginez ce gain multiplié par des milliers de voitures louées !
Alors que sur tous les lieux touristiques, nous avons rencontré des personnes parlant aussi le français (langue du Québec, province canadienne), chez Budget, personne ne parlait le français.
“Good experience, good service, boot space not sufficent.”
About Budget:8.3/10
quick and good service. We were expecting a focus sized car which we chose due to the focus having a large boot space. Unfortunately we ended up with a civic with a very inadequate boot space.
This is my second time renting from this company. The first time was in Toronto, where they had a service counter at the airport, making both pickup and drop-off very easy.
This time, I upgraded the vehicle at the counter to an SUV, which came with a very useful GPS.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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