KUALA LUMPUR INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

受け取り場所がわかりませんでしたが、 スタッフの方から電話を頂きスムーズでした。 とても素晴らしいスタッフでした！ thanks! Ferid

良いです。

Satisfied

New and clean car. Staff was very helpful.

Easy to book.

There is no counter at T2, it was a bit hard to find the parking lot in Kuala Lumpur as it was my first time there and no one answered the phone. Eventually, I contacted the rental company for assistance.

This car rental experience in Kuala Lumpur was really, really nice! I have to commend them here.

Easy car pickup and dropoff process, TouchNGo card available for rent.

Overall service was satisfactory.

Recommended car rental in malaysia

Magical price

First, this company doesn't have a physical store. The car pickup and drop-off are done at a gas station near the airport, which feels extremely unsafe. Second, the car was in terrible condition and couldn't be exchanged. It had already driven 200,000 kilometers. The brake pads were squeaking, and there were mold spots in the seat crevices. This is the dirtiest and worst car I've ever rented in my life. Finally, the staff had no concept of time. We waited for half an hour for the car, and the guy showed up very late. For the return, we arranged the return time more than an hour in advance on WhatsApp, but the guy did not adhere to it, leaving our whole family waiting in the car.

Satisfied

Very friendly and helpful staff

Extremely poor experience. I had to rewrite my review twice because my call wasn't answered on time. I decided to share my experience to help others avoid this. I specifically chose this globally top-ranked rental company, which was more expensive, expecting better service. However, the local service was terrible. I selected an option for two drivers, but when I arrived, they said it wasn't allowed unless I paid extra. Despite the clear information on both the e-voucher and printed voucher, they insisted on calling the boss, which required me to call the rental platform numerous times. Since the rental point was in an underground parking lot with poor wifi signal, I had to make international calls that kept dropping. After several attempts, the rental platform advised me to let the local staff talk, but she refused as she was attending another customer. I had to wait for over ten minutes and make another international call. She still didn’t take the call but suddenly said two drivers were allowed. Ridiculous! The car they provided was much worse than what was stated in the contract, with scratches all over it. It felt like they gave me a damaged car because I had full insurance.

Satisfactory

Average

We got the make and model that we ordered and provide WhatsApp support in case you got any query and support during the rental period.

Very smooth and clear in the whole booking process and no need for the customer service's help.

1. Since their store was closed, we had to wait for their staff to come for both pick-up and return, which was very inconvenient. 2. The rented car was in poor condition; it broke down on the first day, with smoke coming from the hood. We waited for road assistance for an hour. 3. They tricked us into renting their ETC, claiming we couldn't use the highway without it, which cost 50. The extra money in it wasn't refunded and seemed to go to them! This feels like a scam company! A scam company! A scam company! I strongly advise everyone not to rent from them! If you need to contact customer service, you have to wait for half a day for a response!

Very good, I am satisfied.

Even though we scheduled a pick-up and drop-off time in advance, we still had to wait.

Very good. Service good. The branch is easy to find. We got free upgrade and it's a newwww car! The rental process is easy and fast. Everything is smooth. Niceeeee!

Lowest price between all the platforms! And the call center is real people! Answer quick, respond quick. Good platform!

They coordinated both pickup and dropoff in advance and provided a TNG card.