PERTH CAR RENTAL REVIEWS

Counter staff were very helpful & friendly. Pick-up & drop-off was a breeze.

スタッフがフレンドリーで正直でした。

予想外の請求書がレンタカー会社から届きましたので、すぐにQEEQに問い合わせしたところ、すぐに安心できる回答をいただきました。本当に心強かったです。とっても安心できました。ありがとうございました。

Time for picking up was a bit long as we have to wait for staff to be available. But it’s was all good. Just a down side that Apaec in Perth airport closed at 3pm. So we have to pay an extra $40 for drop off after 3pm

I thought I was booking my car with an Australia agent as everything was quoted in Australian dollar and I used my Australian credit card to pay. When I get my credit card statement I was shock to see my bank charged me an international transaction fee of $36 because QEEQ is based oversea. I am very unhappy. Will not book with QEEQ again.

the staff is very kind and funny i really appreciate them. and the condition of car was so nice

Good car as the mystery car. Very happy with what I was offered.

Difficult to understand the insurance options. I thought I had some insurance but it seemed I did not. Took insurance at check in.

Counter staff was excellent, but there was no one there briefly when we arrived to drop the car off early. They weren't long, but a key drop off box or a note on their door would have been good. If we had waited longer I think we might have been cross.

The Hertz customer service was excellent and gave me a choice of vehicles which was perfect for us travel

All worked perfectly

Brilliant service with quick airport pick up, smooth pick up process and drop off for hire car. Would highly recommend no birds

The counter staff were confused and did not know anything about the money I paid ($120 approx) to Qeeq. they Still have no closed out the rental agreement even though I returned the car five days ago.

Great service, will use again.

Transaction was easy.

For a small car, it was great!

No problem at all this time.

City Car Centre were so amazing. I will definitely be using them again the next time my family is reuniting in Perth

Really helpful staff and an ideal size vehicle for our needs.

Easy to book and get the correct size vehicle for our needs.

Be aware ⚠️ they kept pushing insurance on me. I told them I had insurance from China, but they kept insisting and trying to scare me by saying that if I accidentally scratched the car or someone else did, I would need to pay up to 5200 AUD. They repeated this over and over. Once might be understandable as a job requirement, but then they said I needed to leave a 100 AUD deposit. I agreed, but then they said if I bought their insurance, I wouldn't need to leave the deposit! What kind of people are these? Now I'm worried I won't get my deposit back! Luckily, someone helped me translate, otherwise I might have bought their insurance, which costs more than 200 AUD. The person who helped me said it shouldn't be that expensive, so I didn't buy it! When I picked up the car, they also mentioned a hole in the mirror that would cost 2000 AUD to fix, saying that there are lots of stones on the road. I told them again that my insurance from China would cover it, and they said my insurance was garbage and wouldn't pay me back! My basic English is good enough to understand this! Now I'm worried about leaving the car outside, fearing someone might deliberately scratch it, which would be very troublesome.

Staff is friendly and we managed to get a big car

The service was just okay, communication was acceptable, but this was the most troublesome car rental experience I've had in years.

The car was in superb condition, the process of pick up and drop off was supported by their shuttle from the airport. Fully recommended!

Customer service team was very responsive. Managed my flight delayed request well with less hassle upon my arrival. Important to immediately contact their customer service team should you need to do any changes on your booking. Email responses and chat was well managed.

On the booking confirmation the price to pay at the counter was 411.90$ this price miraculously increased about 30$ when we needed to pay and nobody could tell us why. No birds put the blame on qeeq.

No staff at the airport counter, had to find the parking lot by myself

The woman at the check out counter was extremely nice and helpful. She provided valuable information and directions. The car did not have floor mats and the bottom carpet had a hole worn through. The return area at the Perth airport was very confusing and I saw several cars/drivers circling the airport. I also had to circle twice as the signage was poor.