Okau, BUT!

Waited for half an hour because the pre-booked baby seat wasn’t fitted. The car itself was disgustingly filthy. Had never been cleaned and the previous occupants had left such a horrible mess. Steering wheel and dashboard screen and buttons were covered in an unknown sticky substance. The car smelled of smoke mixed with fruit juice (presumably previously spilled in the car). There was food all on the floors and under the seats and discarded cigarette butts under the seats. The boot was full of mud and dirt. I contacted Europcar but they never returned my calls or emails. We only hired the car for 24 hours and I was in such a rush I wasn’t able to return the car and ask for an exchange.

Car was very new and perfectly clean. Counter at pick-up had a computer glitch which caused a bit of delay, but nothing major to fuss about. All in all a good experience.

Very smooth and easy to make the booking online. Excellent price options as well.

The car is fine, spacious enough for 5 of us. The counter staff is awesome. Everything is fine. Thank you so much, Europcar.

Unfortunately, I did not get any price drop offer. It would have been better if i do.

Like: brand of car
Dislike: nothing

Like: Great car (upgraded) collected at airport terminal, clean, reasonable mileage and ran without a hitch.
Dislike: service was good even though airport terminal very busy