FLORENCE CAR RENTAL REVIEWS

There were only a few people, so it was quick.

Good, but the waiting time was a bit long.

Sicily by Car was forcing me to buy additional insurance after I repeatedly told them that I already had purchased extended insurance. The attendant then informed me that I had to put an $800 hold on my car. At that point I decided to walk away and not rent the car with them. This ruined my plans to visit Tuscan wineries. Never again!

Terrible attitude, did not accept the translation document, not even their own company's translation document. They insisted on the international driving permit. There were also two other Chinese customers renting, and the staff were aggressively pushing insurance, speaking very forcefully. In the end, it seemed they couldn't get a car either... I think this branch should be removed from the rental platform...

Excellent service and explanation

I love this booking site

Car added lots of hidden fees and tried to charge me for damage I didn’t commit. Am fighting process currently

The lady who helped us when we switched cars was very nice and even showed us the way to the parking lot.

Some aspects of the charges were not clearly explained, which can lead to misunderstandings.

The staff were skilled, the return process was smooth, and they only charged a deposit and a 1 euro parking fee, with no other charges.

Average - had booked a Q3 but that wasn't available.

I booked in Florence city center but failed to realize that they close at 12:30pm on Sunday. After a couple of hours of panic, my wife and I went to the airport car rental, after a few minutes, the staff managed to switch the pickup point to theirs and we were on our way. Very grateful to the staff are the Europcar rental at Florence airport, they helped us out a lot!!!!!!!

The staff at the Florence city center had terrible attitudes and were impatient. No one assisted us with the car inspection during pickup. When returning the car at Bologna airport, the signs were unclear. We drove to the airport's arrivals parking, went inside to ask for directions, and wasted another 20 minutes to finally find the return location. There were many customers, but only one staff member was available.

The problems for drop & pick-up were due to work in progress of all the area of rental car society.

Easy and cheap.

Quite convenient, but no one helps you inspect the car.

I have rented cars multiple times, however, it has always been through Avis/Hertz/EuropCar. This has been the first time I rented Gold Car and experience was a breeze. Collected the car in 15 minutes flat from Florence Airport. Car Drop-Off process took no more than 10 Minutes - Francesco at Gold Car Drop Off was really helpful and quick. The car condition was excellent and as good as new. Just awaiting refund of the deposit/authorisation. Once that comes through, will leave a detailed review. Have been advised that the refund takes about 2 weeks time.

Long waiting times at pick up and sat nav did not work- still trying to get a refund despite complaining on drop off and providing photo evidence. Rip off!

Horrible. Zero customer service. Reeked of cigarettes. Didn’t have a car for us and kept our money. Awful experience.

GPS was not good. Rest all ok. Counter staff will make you worry and sell additional insurance even if we have take full protection from easycar.

Booking platform is good. No issues.

Fairly standard, returning the car was very convenient.

The vehicle issue was not resolved. A complaint has been submitted.