TOKYO CAR RENTAL REVIEWS

The conditions were too strict

Like: Great car and easy to find location

Like: staff service
Dislike: no

The service attitude was pleasant. There was no need to wait in line and the process was very quick.

all ok

Satisfied, the staff were very friendly.

Like: Car was slightly smaller than I expected but not too bad. Extremely fuel efficient so a net positive.
Dislike: The staff didn’t think to include an ETC (auto toll device) even though I asked about it and there was a car reader in the vehicle. For a >2 week rental that should be the default approach. If you are renting in Japan make sure they include it or you will be messing about with cash at toll gates (or worse, finding gates not opening as you expect).

Would be good to provide the option of going directly to the Haneda pick up yard instead of airport counter, as the yard is located just near many airport hotels about 15 mins from the airport itself.

No need to queue, very quick processing.

Direct pickup upon arrival, car delivered to the door

Like: Nice car, love driving it and it saves alot on petrol!!
Dislike: Seriously nothing.

The pickup process was very simple, and there was no hard sell for insurance or other additional costs. The car was new and easy to drive.

Member we’re very helpful and action was taken immediately when we needed assist for picking up the rental vehicle.

Like: The customer service was excellent. Detailed explanation of the contract. Very friendly staff.

Dedicated airport transfer, the car is quite new

Like: The mountains with dense forests, the expressways that got us places in a reasonable time. The considerate drivers, no one toots or says angry things - they are too polite for that. ( Although I did get one toot in 14 days, a fair cop. I had to desperately cross three lanes to get to an exit before the lights changed. A big white car came out of nowhere tooted at me, we merged but didn't touch for a few seconds, I slowed down and he took off ahead. Phew!) The Japanese people are friendly everywhere in the country. The island of Hokkaido; it's less populated and it was great to see rice paddies, open fields and green hills. I loved going up into the mountains with our car and going through tree tunnels and seeing waterfalls. The 7/11 and Lawson stores; they had very good made up Japanese and Western meals and yummy sandwiches plus all the usual mini mart products. They have good carparks right outside the store. Having the car meant we could get to out of the way places, there was always hotel or guest house nearby. Mt Fuji, so good we had to stay there twice. The lakes nearby are lovely. Our car was a cross between a shopping trolley and a hairdryer but it was a nifty little car. Lots of interesting things to see - Rabbit Island, shrines on the top of mountains, gorges with rapids and waterfalls, Tokyo from the Tokyo Tower and lots, lots more.
Dislike: I read on Google that we couldn't get an ETC card but now I read that foreign visitors can get a 14 day Expressway Pass for 34000 yen. I am confused. Our car didn't have a device to signal the toll gates but could we have got one. An ETC card would have saved a lot of toll fees. On most of southern Honshu nearly every bit of the flat land has houses, factories and commercial buildings. Finally got to some open space north of Tokyo and saw rice paddies. Very few animals? No goats, sheep, chooks, ducks, pigs or birds. There were crows and a few ibis. Most animal farming seems to be done in huge sheds,

The part where NIppon try to upsell me the insurance is abit confusing , as when I already had bought though AXA.

Like: The Nissan garage staff were very friendly and knowledgeable of everything we needed to know!
Dislike: The car had a little box that kept beeping and speaking in Japanese at us, we had no idea what she was saying, but figured she may have been trying to tell us something about the road we were on, or maybe the condition of the car. I think this should be explained to customers before they drive away with their car.

Like: The roads in Japan are sooooooooo goooooood!
Dislike: How far I drove. But then again, it was an experience that I will never forget.

The vehicle’s tires looked like spare tires. If you’re traveling far (Tokyo-Kyoto-Tamayaka) get the larger vehicle-you’ll feel much safer.