The counter is conveniently located near the arrivals area, but the staff were inflexible. We booked the car for 2 PM, arrived at 1:20 PM but couldn't get the car until 2 PM.
The car didn't have a full tank of gas when I picked it up. I took a photo as proof and filled it up before returning it, and took another photo. When I asked how they'd resolve this, they said I didn't mention it at the time, and the person who helped us wasn't there. I thought it was full-to-full, but it wasn’t. I ended up spending an extra 100 RMB on gas. It's not a big deal for a trip, but it does make me question your integrity!
There were few reception staff, only one person, but the service attitude was decent and actively helped to find information about German traffic regulations. (Rented in Hungary, the car might not have a parking card, but short-term parking in Germany might require one, so he printed the relevant information and explained it to me, also telling me how to handle any issues that might arise.)
The location is very easy to find, and there are quite a few staff members. The efficiency is relatively high for Europe. The car condition is average, somewhat old.
“Picked up the car in Budapest, drove to Szentendre and Visegrád, then to Bratislava, Vienna (with a”
About AVIS:10.0/10
The rental location in Budapest conveniently had a car from Prague available for me, saving me over 100 euros in one-way rental fees. The return location at Prague airport was easy to find; an employee checked the car in less than 5 minutes and we were on our way. Very efficient service.
Picked up the car in the city center, the store was quite hidden. Had to ask around to find it. The service was great, very friendly and thorough. The pickup process was simple.
The car given to us had issues, with two tires slowly leaking air, but the rental company insisted the car was fine. This caused our trip to be chaotic. Extremely irresponsible.
A very good car rental company with a nice owner. The car was in good condition with just over 60,000 kilometers on it. After returning the car, the owner personally drove us to the airport and gave each of us a big hug.
Like: The staff was very helpful and friendly! I suppose the staff is at least 1 employee short, therefore there was a quite long waiting time on picking up the car. In overall we were happy with the car and with the service. Dislike: Although we spent quite long time to picked up the car, but that wasn't a big issue.
First, the car I selected was unavailable, and they tried to make me pay extra for another. The Budapest branch of this company is the worst I've seen in Europe, full of traps. They lure you in with low prices and then say there's no car available. This isn't the first time. It’s an incredibly dishonest practice.
Due to time constraints when returning the car, we had to catch a flight. The company arranged for a dedicated person to come to us for a free service. The staff was very friendly.
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