1. They ignore you if you don't speak English, even with a reservation. 2. They forcefully upsell insurance, not allowing you to see the contract until you sign and pay, which they use to justify the insurance push.
The car pickup and return processes were convenient and fast. The staff carefully pointed out existing flaws when handing over the car. The return was very quick and not inspected in front of us, but after returning to our country, we received an email stating there were scratches and charged 240 euros. Fortunately, we had insurance, so there was no personal loss.
“Excellent service by QEEQ, disappointed by Europcar”
About Europcar:4.0/10
Despite of booking at an additional price, an assured/ guaranteed model, was provided with a lower category vehicle. No prior information or anything and not an even an iota of apology/ compensation.
About QEEQ:10.0/10
Excellent service, as always. Not just the customer service is super prompt but the team puts in real effort for five star customer service both pre and after sales.
We rented two cars at the same time and parked them together. One car was charged over 500 RMB for parking, while the other had no parking fee but was charged 72 euros for cleaning.
Collaborating with Eurocar, the service was quite good. The staff was also very friendly. Since it was my first time using their services, they upgraded me to a Q2.
Satisfied. They promptly handled requests such as adding border crossing stamps. The car was very new, having driven just over 1000 kilometers. But driving on mountain roads made me worry about stone chips or scratches (the burden of having a new car).
The service was good and not pushy. It's clear that the staff is professional. The car was quite new, with only a little over 30,000 kilometers. The vehicle was in good condition. However, it seems this car is a lower trim? It didn't even have a backup camera.
Excellent. The pickup and drop-off process was clear and straightforward. The car was in good condition and had only been driven a little over a thousand kilometers.
On the first day of the rental, we had a flat tire and had to get it replaced. The rental company did not cover this and charged us for a new tire of the same brand plus an additional 30 euros as a so-called management fee. When picking up the car, we were only informed about the extra driver fee, but upon return, they also charged us a young driver fee for drivers under 25. Fees should be clearly communicated from the beginning.
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