UNITED ARAB EMIRATES CAR RENTAL REVIEWS

Terrible

The staff was quite inattentive during pickup and drop-off.

The car rental service was satisfactory.

They were great. Would recommend in UAE.

Great. The price protector was great.

The car and the service from Autostrad was an absolutely satisfying experience.

My goto place for future car rentals.

Picking up the car was very efficient, the service was detailed and thorough, with all questions answered.

Very good experience & professional staff

It's okay.

Not bad

Upon returning from renting a car in the UAE, we were charged 1400 yuan for allegedly exceeding the speed limit by 30 km/h. However, we checked with the traffic authorities, and the speed limit for that road is 100 km/h. The car we rented is set to a maximum speed of 120 km/h and alerts if that speed is exceeded, so it is impossible for us to have driven at 130 km/h. We are currently requesting the original ticket through Zuzuche to Herts rental. We have not received it yet and hope Herts and the Zuzuche platform assume their responsibility and provide us with an explanation as soon as possible!

Overcharging

Really good experience. Very courteous and responsive staff.

When picking up the car, they mentioned there was an airport parking fee and some sort of in-car monitoring fee, which doubled the rental cost. The reservation couldn't be canceled, and I felt scammed.

Didn't get the car

excellent service, car was clean and easiness to handle at the airport

easy to find vehicles of your choice and an easy process to book and handle it.

excellent service, car was clean and easiness to handle at the airport

easy to find vehicles of your choice and an easy process to book and handle it.

excellent service, car was clean and easiness to handle at the airport

easy to find vehicles of your choice and an easy process to book and handle it.

Very average, it felt completely different from the Hertz I rented in the US!

I strongly advise against choosing this car rental company. Initially, we chose it because no driver's license translation was needed, and we could return the car near Dubai Mall. On the first day, we couldn't reach the rental company by phone at the airport, even after trying three different phone numbers. There was no counter at the airport either, and the main rental company couldn't get in touch with them, so we were left waiting at the airport. Eventually, we took a taxi to a city branch to pick up the car, wasting over two hours. The car provided was not the model we reserved; it was a compact SUV. We accepted it because it was new. Returning the car was also a hassle. We stayed near Burj Khalifa, and in the morning, the customer service on WhatsApp asked us to return the car to the airport. After an hour at their office, they still seemed clueless, which says a lot about their service quality. Lastly, I am unsure if there will be issues with the deposit return.

car booked on qeeq was Hyundai Tucson but car was provided Hyundai Creta, called DRIUS rep to explain to him the difference in size and prices which was showing on qeeq site. unfortunately DRIVUS rep kept saying no they are both same type, size and price. i disagreed with him but i had to accept the car cause i had no choices. then i raised a complain to QEEQ with the incident. still waiting for case to be resolved.