UNITED ARAB EMIRATES CAR RENTAL REVIEWS

There was a scratched area on the lower rear bumper which had been partly repainted which neither the FAST agent nor me spotted at time of pick-up but which was noticed on return. I am concerned that I may end up being liable for damage which I did not cause.

The process of picking up the car was quite slow.

Great service

They don’t have terminal in T3. I had to get a shuttle to get to T1 and the same for the return of the car.

we liked the car but it wasn't full of gas when we got it even though I requested it, and was told to bring it back same. of course it's hard

The car was very basic compared to the one advertised. I landed at terminal 2 and the pickup was at terminal 1. There was no shuttle between the terminals and I had to catch a taxi to go from one to the other. Once I did get there however, the staff at the counter were very helpful.

Unreasonable demands, very anxious during the rental period

Unjustified charges with no explanations.

Only after arriving in Dubai did I realize that the website required a Visa single-branded card to pick up the car. I only had a dual-branded card with UnionPay, but thankfully, the store didn't make a fuss and handed over the car without any issues.

The service attitude is great.

The counter staff is efficient, making both car pickup and drop-off very convenient.

The service at the pickup and drop-off counter was average, but the inspection staff were okay. However, the service at several rental companies in Dubai (because they share the same office) was generally average. Avis and Sixt were slightly better.

I tried calling the number for Fast rent a car couple of times but calls were not answered. that was very disappointing.

They are represented by Europcar. They overcharged at pickup and promised a refund at drop-off but didn't fulfill it.

I had rented a small car, i wanted to upgrade, as i didnt expect such a small unstable car, Europcar chargred me too much... (300 AED in 10 days) comparing other compaines this to much for such upgrade ( i had upgraded to Toyota Yaris) Other point, I asked over the phone about the extra insurance, i asked if the insurenace other aspects such as theft wavier, windows, PAI....atc (same items with the easy rent car insurnace), and nit only the CDW they told me yes over the phone, even you charge 30 AED per day vs 20 AED from easy rent car i choosed to go with you, but when i purshazed my insurance they told me it only covers the CDW, so i paid more i took less...

All good

There were only two or three Indian staff members at the counter, and their English was terrible. They were giving each other knowing looks during the process, which seemed unreliable. However, I chose this because of its 9.2 rating on the QEEQ platform, thinking this was standard for Dubai rentals.

There was a slight delay because of an issue with the insurance. The app showed that basic insurance was included, but the car rental company's customer service said the price didn't cover insurance. Since the payment was made directly by credit card, contacting QEEQ customer service was difficult as it was midnight. The online customer service said that the deposit covered the insurance, which felt odd. In the end, it was still unclear what the situation was. The service speed was quite fast, and the car pick-up and return processes were not very complicated. After getting the car, there was a 15-minute window to exit the parking, otherwise, a parking fee would be charged.

I would like to really thank the excellent staff at Keddycar(Europecar), especially Mr Tinu, who went out the way to help us. Very professional and good team.

The car did not meet expectations and was substantially smaller than described. It was also not very clean and the washer fluid was not empty.