Very quick and painless

Very easy to find, the stores all have Hertz's yellow signs. The previous blue ones seem to be out of business.

Very satisfied

There is no Chinese service. Possibly due to the high demand for rentals during the New Year, the attitude of a few foreigners was terrible; they showed no expression and were very impatient when explaining issues. The car model I booked was unavailable, and I was given a very small car with a take-it-or-leave-it attitude.

The Thrifty customer service agent was very polite and apologetic about the wait time, however she was shat on by her company for rostering her on as the only person that afternoon. I felt very sorry for her. Absolutely no complaints about her, she was wonderful, however I'd expect better from a large company like Thrifty.

The Nissan X-Trail vehicle met all my expectations. It was easy to drive and had plenty of room for all our luggage. The only thing I'd ask of Thrifty is that they explain two simple things on the collection of the vehicle - 1. how to switch it on! and 2. How to release the fuel lid!

The booking platform was easy to use. The vehicle was ready for me when I arrived so I was pleased there were no issues that would have delayed our trip.