Very quick and painless

Getting a downgrade was a bit uncomfortable, but everything else was fine. The insurance I bought, which was one level higher than the basic one, had a 500 excess fee that was quite useful.

Overcharging. It was supposed to be around 800 RMB but increased to over 1800 RMB. The young driver insurance turned out to be the main reason for overcharging. Honestly, it shouldn't cost that much. They charged an additional 260 AUD on top of the 800 RMB. The car rental manual provided by Zuzuche offered no effective solutions for compensation or prevention of such issues. I wanted a Mitsubishi car due to budget constraints and not wanting to spend too much on the rental, but Thrifty changed it to a Qashqai without notifying me, even though the car I wanted was clearly available in their inventory.

The company’s service was fine overall. The only issue was during the return process; our fuel tank was slightly below full. I asked the staff three times if it was okay, and they said it was no problem. However, they still charged us a significantly high fuel fee on our pre-authorized credit card, which was frustrating.

The vehicle was not clean and had a bad smell. We told the thrifty representative, he gave us directions to a petrol station where we could buy an air freshner.

Thrifty!! you are one of the best rental companies that I regularly rent with. And as always, you never disappoint. This time too, the car was all set and ready for me and it took barely 5 minutes to get the car keys and move.

Thank you for the surprise!! I did not know that my booking had a zero excess insurance already added to my booking. You guys make the process so smooth and easy, and the options provided are vast!!