I'm a Hertz Gold Member, but it doesn't matter when booking through a 3rd party...which I expected and understand. It was extremely busy and a lot of customers vented their frustration at the people working there, which accomplished nothing. Patience and politeness was rewarded with a new minivan instead of a 7 pax mid-sized SUV (at my request once told it might be a long wait for the other class) and a complimentary tank of gas.
About QEEQ:10.0/10
The entire booking process was outstanding. I love the app!
No upselling, just added directly. I was surprised by the high deposit amount. During the process, no additional sales were mentioned, and I didn’t think much about it since I was in a hurry due to customs delays. I just took the receipt and left. When I had time to review it later, I noticed many extra items had been added. I lodged a complaint with Zuzuche, but they said they couldn’t resolve it. They blamed me for not checking the receipt at the time. I argued that I didn’t purchase anything on-site, and having fully prepaid meant I didn’t need to buy anything on the spot. The other side insisted they didn’t sell me anything. I only realized something was wrong when I received a bank notification and got the receipt. How could I have checked the deposit slip in detail then?
Like: Enjoyed the experience so much I thought about filling in a job application to deliver cars to agency from airport!
The employees were all friendly. Out in the garage and in the office.
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