Great experience from start to finish

I have used Zuzuche several times, but this was my first time with Europcar, and it was a very unpleasant experience. I had to wait in line for nearly an hour to pick up the car. The price difference caused by the prepayment was blamed on a discrepancy between their system and the agent's (Zuzuche) pricing, amounting to more than 50 euros. I had to pay their price to get the car. Even the supervisor didn’t take a detailed look or care about the discrepancy and wouldn’t answer the call from Zuzuche's representative in China. Otherwise, they wouldn't give me the car. When picking up the car, it wasn't the one I originally booked, and I wanted to confirm if it could fit our luggage. They rudely said it was the only car left, take it or leave it. On the 14th, returning the car went smoothly. Someone checked the car at the drop-off point, I signed a form, and there were no issues. When it came to billing, a few days later, my credit card statement showed the prepayment deducted, but it was charged in dollars instead of euros, and they calculated it in some unknown way. I have asked Zuzuche about this several times with no response yet. Very dissatisfied.

Received many charges upon return. 25 people rented 5 five-seaters and 1 seven-seater. The service was good, but one car was reported to have exceeded the mileage limit and was charged 500 euros. All 6 cars traveled together, so it's unclear how that one car exceeded the limit by over 2000 kilometers. It's been more than a week without any information. Such random charges from the largest and supposedly best car rental company in Europe...

I brought the required documents and prepaid the rental, but they refused to give me the car. This made my travel in Germany very inconvenient.

The pickup and return process was very smooth. However, during pickup, they were in a hurry for you to sign without inspecting the car. During return, the staff used a flashlight to check the entire car.

Not very happy. We originally booked a Golf, but it wasn't available when we picked up the car. They suggested we take an Audi A3 and handed us 3-4 Audi keys, checking each one and saying the car was parked in a spot it couldn't get out of. Finally, they gave me a key with an S badge. The car didn't drive well. Only later did I realize it was a SEAT LEON.