Car stank of old cigarettes not nice for a rental with children

Satisfactory

Terrible car, broke down twice and couldn't start, had to wait for road assistance. Waited three hours for road assistance at a gas station on the outer ring road.

When renting the car, not only did they say the initially ordered model was unavailable, but the rental company's staff also took advantage of language barriers to push for a model change, increasing the cost. Upon returning home, my credit card was charged more than 3800 RMB when the rental should have only cost 201 Euros. The rental contract and card transaction receipts were taken when the car was returned, leaving me with no evidence.

The staff didn't arrive on time. We waited for a long time, thinking they might be on strike and we wouldn't be able to pick up the car. They didn't apologize or explain, acting as if nothing had happened.

The pickup process was very quick and procedures were efficient. This included the return, where the car was inspected, we said thank you, and left. At the counter during pickup, they recommended the Fuel Up Front Option, which meant we could return the car with an empty tank. We thought it was reasonable and bought it. However, returning the car with an empty tank wasn’t as easy as expected, though it was convenient. Also, the counter staff didn’t inspect the car with us during pickup. After inspecting the car ourselves, we found some scratches and had to go back to have them noted in the contract, which wasn’t very satisfactory.