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Live chat Email us Service Code: 4368717171
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Very helpful and friendly staff, they have accommodated my needs.

Reviewed: Wed, Apr 24, 2019
About Hertz: 10.0 /10
I was by myself and two kids on a late fly , we were very tired! Staff did not give us any stress and waist of time
About QEEQ: 10.0 /10
Easy to use Easyrentcars platform.
Economy | Fiat Panda or similar

Relevant Reviews on Hertz in Italy

Guy Haywood

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Reviewed: Tue, Oct 14, 2025
About Hertz: 10.0 /10
Great review, everything went smoothly, the car was in good condition.
About QEEQ: 10.0 /10

Allen Bertram

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Reviewed: Sun, Dec 15, 2024
About Hertz: 10.0 /10
Hertz, being a large company, generally provides good service at their locations. At 9 AM, there was no queue, and there were two staff members available. Although they tried to upsell insurance, you can simply decline it. They were able to fulfill my booking requests, and the staff spoke decent English. I originally booked a Fiat 500 manual, but they didn't have the car available. They first asked if I wanted to upgrade to a Fiat 500 automatic for a fee, which I declined. Eventually, they upgraded me to a compact SUV from a brand I hadn't heard of, DR., which upon research turned out to be a rebadged Chery Tiggo. Considering that I would be driving mostly in the Swiss countryside, the higher ground clearance was acceptable. The car had over 40,000 kilometers on it but was in good, clean condition. If I had been driving mainly in Italy, I would have rejected it due to the challenges of parking a vehicle of that size in urban areas.
About QEEQ: 10.0 /10

Cynthia Clemens

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Reviewed: Tue, Aug 21, 2018
About Hertz: 10.0 /10
The actual pickup was at Hertz. The service was very professional and they didn't try to upsell any other products or services. The line was long, but since I am a Hertz Gold member, I completed the pickup quickly.

J.OSullivan

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Compact | Fiat 500l or similar
Reviewed: Sat, Aug 17, 2019
“Very disappointed with pick up experience”
About Hertz: 7.7 /10
Extremely disappointed with the pick-up experience, had to queue (standing) for over 2 hours to pick up the car, no apology offered for waiting so long in line, by the time I got the keys and picked up the car it was close to 3 hours, I was only on vacation for 6 days so to have to spend almost 3 hours picking up a car rental would make me not want to use your service again if this is the acceptable level of service hertz is happy with. Since almost all rentals these days are pre booked and flight details given I can't understand why there would be a better system in place so people don't have to waste time standing in line for hours. I was so unhappy with this service, wouldn't use again.

A.Vellasco Longton

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Wagon | Fiat Tipo Estate or similar
Reviewed: Thu, Aug 30, 2018
“Easy to rent and good value for money”
About Hertz: 9.6 /10
Like: Great value, and nice car
Dislike: They tried to give me a downgraded car on arrival which I had to argue about so I could get what I ordered

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