QEEQ no me fallo. Siempre obtengo por lo que pago…

Sometimes there are issues with international credit cards. The staff provided a solution: add a full tank of fuel first, then subtract it. I'm not sure about the exact process, but the Hertz staff said it works. Otherwise, system issues might cause credit authorization to fail. We succeeded after assistance from two staff members.

The Los Angeles LAX location has VIP and regular areas. This was my first time renting from Hertz, and I was in the regular area. I was assisted by an older Caucasian man, which is unusual as most companies have South Asian individuals in customer service roles. The man was chatty and checked my insurance situation, then told me I didn't need to buy any additional insurance. I asked if I needed to wash the car before returning it, and he said 'just leave it dirty.' The car got quite dirty inside and out, and despite washing it twice, I couldn't get it completely clean. They didn't charge me for it afterwards. I was in a hurry to catch my flight when returning the car and miscalculated the fuel amount—it was just at the Full line. I felt a bit embarrassed, but they didn't charge me extra for that either. I would consider using Hertz again in the future.

The branch address on this website is incorrect, and has been so for, I understand, over two years. It sent me to Tweed-New Haven Airport, and the actual address was 1 George St. in New Haven. At least they were kind enough to send someone to pick me up, but really, how hard is it to update important information like this?

I will use this platform again, and have already recommended it to others.