Great deal and no hassle

Very helpful and friendly staff. Not a long wait, but about 15 min. The car was good and we had no issues.

The booking process was great, no problems at the counter to pick up the car. The price down program is nice to have. We got 2 price drops in the last 6 months.

It would of been helpful for someone to walk us thru the navigation and features on the car

Excellent company, to be honest I can’t say anything bad about them. Thank you

Excellent app, so easy to work with.

It took forever to get the car at pick up! The staff didn’t seem to know what they were doing and the staff were totally incompetent. Nearly a 2 hour wait for a car is ridiculous! Would never use again!

Like: Pick up desk right by carousel, staff efficient but did try to up sell their own insurance (wasn't happy that we had our own). Did manage to up sell a better car than booked and offer additional driver, but happy as it was a minimal fee. Car was great and very fuel efficient! Drop off was very easy.
Dislike: Staff gave vague instructions as to where we could find car and said a colleague would be there to go over car for any previous damage. As it was late/dark took a while to find location and no one there/difficult to check condition of car.