Very satisfied, the staff were patient and enthusiastic.

Car was fine, no issues. Was a bit confused about drop off (picked up in Hertz spot but was a Dollar rental, not sure where to drop off but figured it out) However when we arrived home found I was charged and extra $25 for fuel. We filled it to full 1km from the airport and have photo proof that the gauge was full. Took about 40 minutes of calling and emailing to try to get this sorted. This was already charged to my credit card without any consultation with me. Still waiting for resolution.

Easy booking process and friendly service. Definitely recommended.

良い

I arrived at the ZQN Thrifty counter as advised and our flight was delayed by 7 hours. I had called and advised the counter staff of this prior. When I arrived, a family were dropping off their key and three staff were on the counter. One was talking to the customer about their holiday and 2 were completing invoices of some description from the EFT-POS receipts of the day. Neither acknowledged my presence or stopped their task to assist me and my booking for a good 5-10 minutes. Then just as it was wrapping up, a person waiting behind me pushed in and the lady who was talking to the other customer took him first. She could see I was visibly upset by and did attempt a silent apology, but I was furious as I had already been waiting patiently and someone who barges in was given priority. In addition when I was receiving my car paperwork, I was advised we had been upgraded from a compact car to an SUV - I was happy with the car we ended up with, but shocked to learn of my booking being classed as a 'compact' as even on this website page it states 'intermediate' So I was shocked to learn we could have ended up with a compact car which is not what we ordered.