The process of picking up and returning the car was smooth.

I have rented cars abroad dozens of times, but this was my first time with Dollar and it was a terrible experience. 1. This was my second time driving on Highway 1, and I specifically rented a classic American Mustang convertible. When I arrived at the store, they told me there were no cars available. One staff member said the same car model was oversold by six, so basically, I couldn't get it. They offered me an upgrade but wanted to charge me an extra $160. WTF? 2. I reluctantly decided to take a Fusion, but then there was another problem. My credit card authorization for the deposit failed. Neither my wife nor I could use three different credit cards successfully. (Later, another staff member retried, but it still failed). So, I had to call my friend in California to use his license and ID to rent the car, which took another half hour. 3. After getting back in line and waiting for my friend to redo the process, the second staff member finally gave me a free upgrade to a Jaguar XE. However, the whole process took an hour and a half, causing us to miss the most important scenic spot, Big Sur (we planned to catch the sunset there), which was the biggest regret of this trip. Overall, Dollar has a car shortage and oversells, has slow service, rude staff, and their credit card machines inexplicably fail (I must note that this was the only company where my credit card had issues during my entire US trip, everything else went smoothly). This affected our trip, and the experience was horrible!

I paid $432.00 for two days which is outrageous. Other than that, all was good.

It’s so normal nowadays to get the hard sell on extra insurance(s) when you’re picking up a hire car it’s almost expected, so it was a nice surprise that Dollar, despite having to ask, politely excepted I didn’t wish to take any. A huge thumbs up to Dollar if this excellent service is offered, and maintained, by all of their employees. I’d already purchased extra insurance from a web site specialising in hire car insurance at a fraction of the cost. My only negative comment would relate to which car to take. The answer ended up being “any” rather than a specific car. Everything became clear after a asking a Dollar employee “which is the best?”. The answer was “Usually the one with the lowest mileage” - but it then becomes a crazy competition of ‘who can turn the ignition on on the most cars (and remember the mileage) between you and everyone else picking up cars.

Simple. They offers good value for money.

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