The pickup process was simple and convenient. The car was new and very easy to drive.

First, no staff informed me that smoking was not allowed in the car when I picked it up. Second, when I was returning the car, there were two cars in front of me being inspected. I turned off the engine and waited outside smoking. When it was my turn, the staff asked if I was Chinese. I said yes, and he claimed he saw me smoking in the car. I told him I had been smoking outside while waiting for the inspection. He ignored me and insisted that I smoked inside, charging a $300 penalty on my credit card.

The service process was very organized. There was hardly any queue. The rental company recommended the EZPass in-state toll package, but it turned out to be unnecessary. We didn't travel that much, and part of it was out-of-state tolls not covered by the package. If you don't choose this package, you might actually spend less.

The Jeep I reserved was unavailable, so they gave me a Hyundai Santa Fe. Despite having paid over two thousand yuan on the website, I was charged an additional thousand-plus yuan at the store for some unclear fee (not insurance). Since I was in a hurry, I didn't question it.

Cheap, but never give you car you preserve