Very friendly and convenient.

The process is simple and clear.

The Sicily By Car counter at Milan Malpensa Airport is not independent; it shares the space with many other companies, but it's easy to find. Once you reach the car rental area, it's on the left. Initially, I rented a Peugeot 307, but at pickup, they upgraded me to an Audi A3, which had only 7000 kilometers on it—what a pleasant surprise! Finding the pickup point was a bit tricky; once you enter the parking area, it's mostly dominated by major rental companies like Hertz. The Sicily By Car parking spot is further inside. Returning the car was very convenient; you don't need to wash it. Just park it in the designated spot, and a staff member will check it. Overall, it was an excellent experience!

We have Booked BMW X5 because of Large Boot space, at arrival the Counter person without informing us gave us a different brand vehicle. our luggage was unable to fit in the boot so we went back to the counter which is 600 meters walking distance from the pickup location. when informed them of luggage issue they are not even able to communicate in English and are so rude that it seems like we are hiring the vehicle without paying them. Neither they offered us an alternate vehicle nor they were willing to refund us the payment. counter lady was so rude that she didn't even let us talk to the manager. even after accepting the offered car the Tyre worn out and they charged us for it. we spended more than 3 hours at the counter to get the vehicle. even representative from rental car approached supplier to come up with a solution but still there was no positive gesture from rental counter. Sicily needs to change these kind of staff and hire some professional people who are atleast able to speak basic English and able to understand clients requirement.

It took ages to collect the car, staff was rude and constantly try to cross sell and up sell other insurance package and car upgrade etc.

They are perfect.