The staff couldn't clearly and directly answer questions, mistakenly handled my return process, and called me hours after I had already returned the car to ask if I had done so.
We paid in full for this car, but when we arrived at the rental location, they had rented the car to someone else without contacting us. They forced us to pay an extra €141 for a different car, a Peugeot, which was worse than the Ford! The reason given was that we were late! There was no prior notice that the car would not be held if we were late. They just wanted to charge more money! I just want to ask, if I book a hotel room at full price and arrive late, is the hotel room given to someone else?
no flexibility in helping me adding the second driver. I ended up not adding it.
About QEEQ:8.0/10
For crediting my points, I'm requested to post documents that Sicily by Car is not providing me. the only document that remain in my hands si the final check after the return. I have to submit it 2/3 times before it will be accepted despite the facts it has all the requested info in. Very annoying waist of time.
“Good but leave plenty of time to pick up vehicle.”
About Sicily By Car:8.3/10
Everything was very good with the exception of the long wait to pick up the car. We waited a little more than an hour just to pick up the vehicle.
About QEEQ:8.0/10
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