Hertz is not fair. I wanted to extend by one day, but the cost of the extension was much higher than renting a single day separately. In the end, I rented for one more day separately, returned the car in the morning, and rented it again, it was the same car.
1. At the agreed time, there was no car available at the store. 2. After waiting for half an hour, they provided a Honda with poor condition—damaged wheels and non-working mirrors. 3. Later, they replaced it with a Toyota hybrid, but the vehicle was too small to fit the luggage and was a downgrade in model. 4. If dissatisfied, the only option was to keep waiting with no guarantee of when a car would be available, vaguely suggesting an upgrade option. 5. Paid an extra $120 for an alleged upgrade to a Hyundai Tucson, which they claimed was the only available car. However, the vehicle was very old, had over 90,000 miles, and the seats were dirty and heavily worn. Considering we had already waited for 2 hours, we had no choice but to accept it. 6. The service lacked a proper vehicle inspection process. The overall experience was extremely disappointing.
I arrived over an hour early to pick up the car, and they changed the pickup time to 12:45 and the return time to 12:00, which didn't give me the full 24 hours.
The pickup process took too long. The previously selected model was unavailable, and I was persuaded to choose another model, costing me three times more!
About QEEQ:8.0/10
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