Difficult, Hope QEEQ Pays More Attention.

1. We booked for August 20th at 10:00 AM, arrived at the Avis store at 1:30 PM, and were informed that our reserved Benz C series was unavailable. After negotiating, we were given a Benz E series, and the total price skyrocketed from EUR 671.58 to EUR 1267. Admittedly, we were late, but Avis gave no notification or confirmation. Avis's response was that our reservation was made through a third-party site, and they couldn't contact us. As customers of the third-party (zuzuche), it felt quite disregarded. Despite no order cancellation, we were still forced to upgrade. Just a heads up: timeliness is crucial when picking up a rental car, not exceeding the booked time by more than 2 hours. Also, third-party sites won't call to confirm. 2. After getting the Benz E, in a French town, the car was broken into at a public paid parking lot. We called the third-party site and were directed to contact Avis directly. After a 40-minute drive back to Avignon, we paid around EUR 250 for the damage and got a new Benz E. However, it made a constant creaky noise within 5 minutes of driving. Upon returning to Avis and consulting, they claimed the noise was due to brake pad friction and was normal due to hot weather. This persistent noise didn't make us feel safe, and we requested another car. Avis only had this creaky car available and insisted we take it. We didn't dare to drive it. 3. With no other options, we were eventually given a 5-seater Renault but still charged the Benz E price. Our total expenditure was EUR 1267 + EUR 250.

Service incroyablement mauvais, incapable de contacter la succursale et même le service à la clientèle ne pouvaient rien faire pour moi. Au pick up l’agent était hautain et a fait passer 3 personnes avant nous. Pour moi c’est la dernière fois que je fait affaire avec Avis.

Bon service, mais les conditions de location par exemple, l’heure de pick up dépassé, je perdais ma location et mon paiement...

Need to be better with customer care. Didn't tell us where to drop it off too. Covered in scratches and only showed us two on the paper work. Had to call them out to re inspect the car ana show them all the damage Then took money out of our account without permission and no reasoning

Bon véhicule.Malgré alerte révision 800 km avant a lfin du périple . Jeme suis intérrogé sur l'état des plaquettes de fein compte tenu du bruit de frottement que faisaient les opérations de feinage.

RAS, sauf qu'on peut pratiquement pas modifier la prise de véhicule ni le retour.

The car was not the Fiat 500 i expected but a nice opel corsa, very clean and new. The pick up counter was a bit hard to find we search then ask to the information desk. The counter ladies was very nice, she welcome us with a big smile and a little joke, explanation was clear and quick. Same service at drop off. That make all the difference and let us a good memories. Thanks