The counter staff were very nice.

Satisfied

I haven't used Europcar for a long time, but overall it was very good. The service was efficient and friendly.

Very poor experience: First, the car price was inexplicably increased at pick-up. Second, the reserved child's booster seat was unavailable without any notice from headquarters. Third, when inspecting the car, the staff was not available, forcing us to run back and forth between the garage and the store to report issues with the car.

Wrong car, bad attitude, additional cost, long delay (2+ hours) in picking up car. Very poor experience. Europcar Counter staff blamed easyrentcars, said there was nothing they could do and that we would have to sort it out ourselves.