After arriving in the afternoon, I had to wait in line for almost two hours to get the car. By the time I left, the queue behind me had already wrapped around four times. However, there were only three people handling the procedures at the counter. The person who assisted me had a very bad attitude. Initially, they said my Canadian driver's license was not valid for renting a car on a Chinese website and insisted on a Chinese license. It was only after someone else intervened that they allowed me to rent the car. I've rented many times on this platform with my Canadian license without any issues. I will never rent from this company again.

They tried to upsell many items and automatically added full insurance, which took a lot of effort to remove. Later, without much explanation, they told us that the car rental did not include fuel costs and charged us for an extra tank of fuel, which we didn’t need.

Thrifty overbooked their rental cars, which caused we waited more 2 hours. The staff solicited me to raise cost to upgrade car & get car soon, otherwise there will be 2 more hours waiting. I provided my phone number to get their notice. After 2 hours waiting by the counter, they did not inform me the car was ready until I approached asked the staff, then he said my car was ready....

The category of car booked was not available and had to pay extra

Rate was not very beneficial for the car I got

Excellent car and staff.

It would have been nice if all the extra charges were clearer up front. The total at the end was over double the advertised price.