They try to sell insurance.

When I got to the location, they told me there were no cars available! We had to spend over an hour standing at the store entrance with four suitcases while talking to customer service, eventually being told to pick up the car at another location. This wasted almost our entire afternoon and completely disrupted our travel plans. Do you know how much time we lost after coming all this way? Are you going to compensate us $150 for the time cost, the additional rental fee for changing the pickup location, and the taxi fare? I don't think so! How long are we expected to wait?

The rental fee was over $100, but I was charged $200 when picking up the car. The agent at return was puzzled and assured me they wouldn’t overcharge. In the end, the amount debited matched the booking quote.

The staff at the rental company are friendly and attentive, with detailed explanations. You can rent different models.

Budget counter woman deceived customers into buying more insurance, and had a bad attitude if refused! Long queue!