It felt like the agents in Los Angeles were particularly aggressive in upselling insurance to improve their performance. Regardless of your understanding, they would pitch it to you. There was even one instance at the Los Angeles airport branch where an agent falsely claimed that insurance was legally required when we specifically asked about it. However, when we returned the car and spoke to the manager, they resolved the issue efficiently, and we were refunded the full amount including taxes on the spot.

Solo había una persona atendiendo en el aeropuerto, la fila era enorme. Solo íbamos a usar el coche por 4 horas para ir a Manhattan y perdimos mas de una hora en fila. La señorita de muy mal humor y poco amable. Y al salir la persona de la caseta de salida estaba sentado en otro lado y tardó más de 15 min en llegar a darnos la salida por mas que tocábamos el claxon. Por culpa de dólar usamos menos el coche. Al llegar a devolver el proceso fue igual de lento. La gente de dólar del JFK no tenían ganas de trabajar

Muy bien todo

We waited little over 3 hrs to get the vehicle. Worst experience ever. Please do not take over bookings if you do not have enough staff and vehicles. It was our spring break and kids got really tired waiting to get car. Several customers were waiting and staff at the counter was rude to customers saying they have ling wait and we can get refund and go to another provider if we want. Never ever will use Dollar rentals

Booking was easy. However, the rental company was over booked and no staff nor vehicles

easy checkout at counter- upgraded vehicle at counter. had to wait 30 minutes or more for vehicle because none available.

We asked for a convertible. The first car had an issue with the roof that we fortunately discovered before we left the garage. We agreed to come back in 5 hours for a replacement as there weren't any available at the time. Second car was identical but without fault. On pick up, the price quoted was higher than agreed on the booking. Only incentive argued did they remove the "satellite radio" extra we didn't ask for and the price dropped to the booking amount plus some tax / fee I'm not sure is legitimate. No issues regarding fuel or damage on drop off, but they did try and charge us for an additional day because of the delayed start despite previously agreeing we could drop it off 5 hours latwe. Again, once we pushed them they met the agreed price without hassle. Overall it seems they try to trick you into paying additional fees without telling you which seems dishonest, but we still enjoyed the hire.