Fast and nice

Renting a car was very convenient. It was my first time renting a car for self-driving in a foreign country, and the whole process was very simple! The car was in excellent condition, which added a lot of fun to the journey. Returning the car was also very easy; I just scanned the code and could leave. It was great that the shuttle bus to the airport was seamlessly connected.

Good value for money, not bad!

There were too many people, everyone was renting cars at the machine and then adding drivers — exhausting. Plus, the car I got wasn't what I reserved, so it was a scramble to get any car I could. From now on, I'll just book the cheapest car to avoid wasting money!

The first staff member we dealt with was extremely unhelpful and was not interested in answering very simple questions about the insurance and made the start of the pick up process frustrating, particularly after a long flight. The manager on duty who we dealt with after being fobbed off by the first staff member was fantastic, answered our questions simply and helped us understand the difference between the insurance policies that we booked through Easyrentcars and Alamo - the two companies provide different levels of cover with different cover providers depending on what insurance you book.

The booking was easy enough to complete and gave me the options i would expect and wanted to see which was fantastic. The major drawback is that the Easyrentcars use separate insurance providers for different levels of cover. They used Alamo for a basic insurance package, but for additional levels of cover, use a separate provider for the additional cover. This was not very clear and made the pick up process unneccesarily frustrating.