Florence - Castle in the Sky - Rome

Overall service was acceptable, but they inexplicably deducted money. The rental company didn't have my email address because the booking platform didn't provide it, so I didn't receive any emails from them. I've asked the booking platform why they deducted the money, but they haven't responded yet.

The counter staff was efficient but didn’t provide any information about the car return process. The car itself was great. Fuel efficient and just the right size for the narrow roads.

my reservation had model guaranteed. i was given a different one for lower value.

no flexibility in helping me adding the second driver. I ended up not adding it.

For crediting my points, I'm requested to post documents that Sicily by Car is not providing me. the only document that remain in my hands si the final check after the return. I have to submit it 2/3 times before it will be accepted despite the facts it has all the requested info in. Very annoying waist of time.

Excellent quick service