A different branch, but same great service. Cannot fault this team

As easy as usual

Overall, it's fine. Italians might seem a bit reserved, but once you start a conversation, especially about soccer, they can get quite enthusiastic.

Paid extra for booking a Ford fiesta but got a Vauxhall corsa which was cheaper to book. They didn't have the car I booked and downgraded me

Travelling with 11 months baby, we booked a safety baby seat, but when we got the car no seat was in the car! And none was available , horrible how can we travel without the seat? And it's also mandory in many countries you can be arrested as your baby is not safe in car without safety seat. Horrible experience we ended up running in mall before closing get one and back to airport to take the baby and mum. Of course when I return the car I left it with the new safety baby chair. Horrible experience

Good the auto rebooking walked well

It took ages to collect the car, staff was rude and constantly try to cross sell and up sell other insurance package and car upgrade etc.

They are perfect.