The best car rental experience I've had in the US, both in terms of vehicle quality and service.

Picking up the car at Orlando Airport was very convenient. After completing the paperwork, you can go to the parking garage across the street and pick up the car, with the key already inside. Returning the car in Key West was also easy. Since I had an early flight, the office wasn't open yet, so I parked the car on the first level and put the key in a black drop box. Overall, it was very convenient. Because I had no prior experience, I did not rent or purchase a SUN PASS card. I drove through a SUN PASS lane and expect to receive a toll fine, but I have not yet received any notification.

I requested a Ford Mustang but got given a Mercedes SLC instead. This was a big deal for a car enthusiast. Also the waiting time took far too long.

Despite the fact that I had a scheduled pick up at the Herz location in Walnut Creek, no one at this location was expecting me and they didn't have the car type I requested in my booking. They had to call another shop and their driver got me there. The whole process took 40mins!