The staff are nice.

Very satisfied

Average level

Dollar doesn't have a counter at the airport, and you need to take a shuttle bus. Upon arriving, we asked the airport service desk and were informed to wait for the bus at Gate E. However, the Dollar shuttle doesn't stop at Gate E, and we had to walk quite a distance, almost to the end, to find it. If you're not confident in English, it's more convenient to choose a rental company with an on-site airport counter. The staff didn't try to sell us any insurance but suggested we upgrade to a bigger vehicle. We stuck with our original reservation, which was sufficient, and they didn't push. We carefully noted the route to the rental office, so returning the car was quick and easy, even though the staff wasn't particularly friendly. Fortunately, the car was in good condition, and the whole process only took two minutes. Overall, quite satisfied.

Dislike: Ended up paying more than expected from what was advertised online. Also was upgraded to sales person's choice, not mine.