Could never reach international support by phone, only through internet calls to another country. Staff were polite but couldn't solve any problems, making them useless. Return address was wrong, and after calling, was given another wrong address. Wasted 2.5 hours in downtown Toronto traffic and eventually had to ask for directions on the street. The correct address was only two blocks away.

No lines, not crowded.

The waiting time was too long, taking up to an hour in line. When finally attended to, the staff was very unprofessional, taking half an hour to complete the process. They also changed my originally reserved Highlander (classified as a Large SUV by the rental company) to a Chevrolet Equinox, which is at least one size category smaller. After negotiating with another staff member, they finally switched it to a Nissan Pathfinder, but I had to wait another half hour to get the car. From standing in line to getting the car, it took over two hours and multiple negotiations. The experience was very poor. However, the car was in good condition, having been driven only 10,000 kilometers when I picked it up.

car had not been cleaned properly with trash in the car. Staff on counter gave me 2 keys locked together by chain which is pointless as you lose one, you lose them both. did not try to rectify this and said that this is how it comes

easy booking, good car for our needs answered queries i had with hertz when i couldnt get through to hertz on a phone line

Like: Everything was good
Dislike: Non