I would have been happier had we received the car we had ordered. But as mentioned, it all worked out well in the end. The counter customer staff was all hard sell on the extra insurance, though, and I practically has to be rude to get away from them.

QEEQ did everything they said they would; I had no issues with navigating selections of available rentals.

The staff handling the procedures were very nice, especially a friendly young lady. However, the person who gave us the keys just left after handing them over. The car had a security system that we were unaware of. After parking for 2 hours and going for a walk, we couldn't start the car. We called the store, but nobody answered. Finally, we had to call roadside assistance. It turned out we just needed to press a button inside the car that looked like a dashcam. No one told us about this, which caused a significant delay in our trip. We had to use the car key to unlock the car every time we opened it, which was very inconvenient. Also, don't drive a big car in Milan! They switched us to an SUV, which became a burden instead.

This car rental company is excellent and worth recommending. The clerk at the counter speaks good English and has a good attitude. He suggested insurance, but stopped after being informed that I had full coverage. The pickup lot is located at a nearby parking garage at the station. The car was a new 2400 km FIAT 500 hybrid, quite good and fuel-efficient, but struggles a bit on inclines. I am dissatisfied with QEEQ for two reasons: 1. The APP lists the return address as the counter where I picked up the car, causing me to circle around three times without finding it, very frustrating; 2. Their customer service has worsened compared to pre-pandemic times, leaving me speechless. Your prices are similar to those on foreign websites; I chose you for convenience. Asking you to coordinate an earlier return time with the car rental company was less effective than if I had called them directly. A negative review for QEEQ.

Poor service attitude, difficult communication, presence of misleading and forced marketing.

Great price so picking up a tatty car was expected. Received the usual targetted sales patter for not only CDW protection but also breakdown! That's a first. Naturally I declined it all. Snow socks not chains but they sufficed. Overall great for the price. Good communication all round

Best price and then a best price guarantee. What's not to like? Great communication too.