El auto estaba bien, nuevo, pero nuestra experiencia con noleggiare fue mala. En la retirada estuvimos 2.5 hs. Tuvimos que pagar 450 euros extras por que el auto manual no estaba y el automático valía ese extra. El auto llegó limpio por fuera pero por dentro con papeles, basuras y pañuelos sucios de los que lo usaron anteriormente. Por otro lado conversamos en la retirada que el auto debíamos devolverlo 16/17 hs. Lo convenimos ambas partes. Me dieron el ok. Luego en la devolución quisieron cobrarme un día de mas. Aún no sé qué harán con mi depósito. Quisiera que me sea devuelto. Lo peor de todo fue que les dijimos que iríamos a las montañas con nieve, que necesitábamos ruedas de invierno y nos dijeron que fuéramos tranquilos que eran ruedas all in one. Nos dieron además unas cadenas textiles muy malas. Fue peligroso manejar. Debimos comprar extra cadenas para poder transitar aún con calles que pasó la máquina era resbaladizo manejar.

This time, I placed two orders with this company, both at the same location in Rome Fiumicino Airport. After returning the first car, I immediately picked up the second one, so I have a fairly comprehensive experience. First, the satisfactory aspects—— 1. High cost-performance ratio. The first car was a small SUV rented for four days; the second was a medium-sized SUV rented for eleven days. According to the price comparison on the rental website, although not the absolute lowest, it was the cheapest among companies rated over 8.5 by users. There were cheaper options, but with lower user ratings, which I avoided. 2. Convenient pickup and drop-off. The company's counter is connected to the terminal, and all car rental companies are in the same hall. The pickup and drop-off parking area is at the same location and also connected to the terminal. However, there were many unsatisfactory aspects, mainly due to unregulated and inattentive service. First, the pickup process was unpleasant. When picking up the first car on the evening of April 25th, around 9 PM, the female attendant at the counter asked for an international driving license. I was surprised—according to clear instructions from the rental site, as a Chinese national, I only needed my domestic driving license and its Italian translation notarized with The Hague Apostille. She seemed dubious and took photos of my license and notarization to send to the company translator. The translator must have confirmed my validity, so she stopped pushing the issue and started promoting insurance. After I declined, she threatened me, saying, 'Can you guarantee your car won't get a scratch? Any minor scratch, and you'll owe hundreds of Euros.' I still refused, which left her visibly annoyed. Contrarily, when I picked up the second car, the male attendant only looked at my domestic license without even asking for the notarization. Due to the poor security and traffic conditions in southern Italy, I decided to buy full insurance. He quoted 800+ Euros and 500+ Euros options, but I refused both due to the high cost. He wasn't bothered at all. Second, there were issues at the parking area during pickup. During the first pickup at around 9 PM, no one was in the parking area. After walking around and yelling with no response, I had to call the counter. It took over ten minutes for someone to come and give me the keys. Moreover, the return process was also unregulated. After completing the paperwork at the counter, the contract is sent to the company's internal site and the customer's email. The customer has no physical proof and must find a staff member in the parking area, who will hand over a random car of the same class based on the contract. If the customer struggles with the language or communication, the car received depends on luck. Good communicators can pick a more suitable car from the available ones. Third, some issue emerged with the second car reservation. I booked a medium-sized SUV, specifically a BMW X3 or equivalent, but the staff claimed my contract was for a lower class, and there were no BMW X3 or equivalent cars available. I ended up choosing a Ford Kuga because of its large trunk and it seemed the best among three or four available cars. Fourth, the lack of thoroughness was evident again. During the first pickup, it was late, and I didn't check the car thoroughly before driving off. On the road, I realized the fuel tank was significantly less than full and took a picture. When returning, the staff admitted the tank wasn't full and promised to refund the extra fuel from my deposit. The deposit was returned, but I haven't received the fuel refund. Additionally, during the second car pickup, I mentioned booking a BMW X3 or equivalent. The staff told me to check the contract in my email, only to find the front desk staff had misspelled my email address, missing a letter. Although the staff corrected it on the spot, I never received either rental contract.

I booked a Lexus as per the website's instructions, but was given a Lynk & Co. They claimed their rental company didn't have any Lexus cars and aggressively tried to sell me extras. First, they pushed to sell snow tires for 200 euros a day, then reduced it to 100 euros and eventually to 60 euros after I refused. They then tried to sell insurance and threatened that I could not drive without snow tires, and set a very high deposit. Moreover, when returning the car, they spent 15 minutes inspecting it and found a barely visible spot on the windshield, for which they could not prove I was responsible, and said they needed to replace the entire windshield, charging me 1080 euros. This is blatant robbery. Avoid using this rental company noleggiare at all costs. This is the first time in over ten years of renting cars in Europe that I have encountered such shameless extortion.

The service attitude was great. I was a bit worried before due to many negative reviews online, but the staff was friendly and helpful throughout the process. They assisted me with various issues and even offered some travel advice. Quite nice!

Picked up the car at night and during return, they inspected very carefully. Claimed there were scratches on the tailgate and fined me over 600 euros.