The car I got at Rome Airport needed AdBlue. I had never driven such a car before, so I didn't know it needed AdBlue. The car was almost out of AdBlue and no one told me. It gave warnings as soon as I left Rome. I had to find a repair shop and added ten liters to fill it up. The most frustrating thing was when I told the staff at the Venice Train Station branch, they just said 'it's no big deal'! Unbelievable!
The rental company charged extra fees and duplicate charges. The order already included taxes, a one-way fee, and service charges, yet double charges were applied. Total: 100 + 25.5 + 55.11 = 180.61 euros, approximately 1444.88 RMB (180.61 × 8). The contract detailed a payment of 122 euros at the store, but the actual payment was 301.95 euros.
The process took a long time and there were many people waiting. The vehicle was different from the one we reserved; they gave us a 9-seater van, which was very inconvenient for navigating through the small towns in Italy. Additionally, our drop-off point was in the center of Palermo, requiring us to pass through the ZTL zone, for which we had to pay an extra 5 euros. They neither provided a service to remove the charge nor sold the tickets for it.
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