The car I got at Rome Airport needed AdBlue. I had never driven such a car before, so I didn't know it needed AdBlue. The car was almost out of AdBlue and no one told me. It gave warnings as soon as I left Rome. I had to find a repair shop and added ten liters to fill it up. The most frustrating thing was when I told the staff at the Venice Train Station branch, they just said 'it's no big deal'! Unbelievable!
The store is not very big, with few people, so there's almost no waiting. Once you provide the last name used for the booking, the staff can quickly locate your reservation. I didn’t have an international driving license, but I was able to pick up the car using the car rental company’s translation document, my passport, and driving license through QEEQ. This time I got a five-door Opel, which is larger than what I originally booked—just perfect to fit two large suitcases. Perfect experience.
Damage to the vehicle was clearly marked at the pickup and confirmed via email.
When returning the car, make sure to fill up the tank at the nearest gas station and keep the receipt for verification. During this return, the rental company initially thought the car wasn’t returned with a full tank, but luckily I had kept the receipt as proof.
To emphasize, the translated document provided by the rental company must be printed in color; they do not accept digital copies only.
Hertz is good. Prices are a bit high, but they upgraded me to an SUV, so it's okay.
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